Create child or dependency ticket in a different queue?

When looking at the Basics display for a ticket, under Links one can
click “create” next to each of the link types to create a new ticket
that inherits the attributes of the currently-viewed ticket. However,
most of these attributes can be changed such as owner, status, etc. The
one that cannot be changed is what queue the new ticket will be created
in…this appears to be fixed to whatever queue the current ticket is
in. Has anyone succeeded in modifying RT so the new ticket can be
created in a different queue?
I suspect there would be problems with custom fields varying between
queues, but thought I’d ask anyway…

Have you tried to first create hte dependant ticket on the queue that
you want and then link both tickets? You can do it by clicking on
"Links" instead of on “Create”. Editing Links allows you to create a
link to an existing ticket (without creating a new ticket). Hence, you
can choose an arbitrary ticket of any queue. I think this is the way you
should proceed.

Hope it works,
Carlos

Nick Kartsioukas wrote:

When looking at the Basics display for a ticket, under Links one can
click “create” next to each of the link types to create a new ticket
that inherits the attributes of the currently-viewed ticket. However,
most of these attributes can be changed such as owner, status, etc. The
one that cannot be changed is what queue the new ticket will be created
in…this appears to be fixed to whatever queue the current ticket is
in. Has anyone succeeded in modifying RT so the new ticket can be
created in a different queue?
I suspect there would be problems with custom fields varying between
queues, but thought I’d ask anyway…

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


| __ __ | Carlos Garc�a Montoro Ingeniero Inform�tico
|_Y/| Instituto de F�sica Corpuscular Centro Mixto CSIC - UV
|_] [
/| Servicios Inform�ticos
| [] | Edificio Institutos de Investigaci�n cgarcia@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|
______| Espa�a / Spain Fax: +34 963543488

cgarcia.vcf (441 Bytes)

Hi,
check out: http://github.com/bestpractical/rt-extension-cloneticket-withdata

http://github.com/bestpractical/rt-extension-cloneticket-withdatathis add
on gives you much more options!

Torsten

2010/4/26 Nick Kartsioukas
<change+lists.rt@nightwind.netchange%2Blists.rt@nightwind.net

When looking at the Basics display for a ticket, under Links one can
click “create” next to each of the link types to create a new ticket
that inherits the attributes of the currently-viewed ticket. However,
most of these attributes can be changed such as owner, status, etc. The
one that cannot be changed is what queue the new ticket will be created
in…this appears to be fixed to whatever queue the current ticket is
in. Has anyone succeeded in modifying RT so the new ticket can be
created in a different queue?
I suspect there would be problems with custom fields varying between
queues, but thought I’d ask anyway…

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.brumm.me

Maybe checkout also this extension:
http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueueAm 27.04.2010 10:32, schrieb Torsten Brumm:

Hi,
check out: http://github.com/bestpractical/rt-extension-cloneticket-withdata

http://github.com/bestpractical/rt-extension-cloneticket-withdatathis
add on gives you much more options!

Torsten

2010/4/26 Nick Kartsioukas <change+lists.rt@nightwind.net
mailto:change%2Blists.rt@nightwind.net>

When looking at the Basics display for a ticket, under Links one can
click "create" next to each of the link types to create a new ticket
that inherits the attributes of the currently-viewed ticket.  However,
most of these attributes can be changed such as owner, status, etc.  The
one that cannot be changed is what queue the new ticket will be created
in...this appears to be fixed to whatever queue the current ticket is
in.  Has anyone succeeded in modifying RT so the new ticket can be
created in a different queue?
I suspect there would be problems with custom fields varying between
queues, but thought I'd ask anyway...

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Carlos,

The StrictACl setting must be zero for that to work.

Set($StrictLinkACL, 0); # ‘0’ allows links to other Queues

Kenn

LBNLOn Mon, Apr 26, 2010 at 11:23 PM, Carlos Garcia Montoro cgarcia@ific.uv.eswrote:

Have you tried to first create hte dependant ticket on the queue that you
want and then link both tickets? You can do it by clicking on "Links"
instead of on “Create”. Editing Links allows you to create a link to an
existing ticket (without creating a new ticket). Hence, you can choose an
arbitrary ticket of any queue. I think this is the way you should proceed.

Hope it works,
Carlos

Nick Kartsioukas wrote:

When looking at the Basics display for a ticket, under Links one can
click “create” next to each of the link types to create a new ticket
that inherits the attributes of the currently-viewed ticket. However,
most of these attributes can be changed such as owner, status, etc. The
one that cannot be changed is what queue the new ticket will be created
in…this appears to be fixed to whatever queue the current ticket is
in. Has anyone succeeded in modifying RT so the new ticket can be
created in a different queue?
I suspect there would be problems with custom fields varying between
queues, but thought I’d ask anyway…

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


| __ __ | Carlos García Montoro Ingeniero Informático
|_Y/| Instituto de Física Corpuscular Centro Mixto CSIC - UV
|_] [
/| Servicios Informáticos
| [] | Edificio Institutos de Investigación cgarcia@ific.uv.es
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|
______| España / Spain Fax: +34 963543488

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

On Tue, 27 Apr 2010 11:03:56 +0200, "Christian Loos"
cloos@netcologne.de said:

Maybe checkout also this extension:
http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue

This does exactly what we’re looking for thanks!