in the create new call request how can i stop the full users list being displayed in the Owners combobox i only want
a specific user to be displayed as all communication goes through this person
although i dont want to remove the right to own a ticket as this person will in turn
reassign the ticket to a specific group of people.
im not sure where all the sql commands happen for accessing the database can anybody enlighten me
i know that the file create.html is where this page is displayed from
and the file SelectOwner in turn passes everybody in Users table of the database back out.