"Create a custom field for your queue"

I am using RT 3.8.7 and I need to have one user able to fully administer
only one queue. Specifically, I am interested in that administrator being
able to create custom fields in one queue only (not globally) and I do not
want to give this user access for general system wide admin privledges. I
have given this user queue admin privledges and according to the informaton
I have found, he should now be able to have access. Still, at this point,
the Configuration menu option does not appear in this users menu.

Below I have included the links that lead me to believe this is possible.
Any help would be appritiated!!

http://kb.mit.edu/confluence/pages/viewpage.action?pageId=3908111
http://kb.mit.edu/confluence/display/ist/RT+Queue+Administrator’s+Guide
(Section: “Create a custom field for your queue”)

Thanks in advance!
–Mike

Mike,

I’d recommend creating a group for such privileges. That way you do not have
to keep track of individual users and maintain them at such a granular
level. Groups can have users added/deleted from them all at once, instead of
going to each individual user to make changes. Less work. Unless, of course,
you only have very few users on the system.

Kenn
LBNLOn Fri, Apr 22, 2011 at 10:53 AM, Mike Nelson nelson.mike@gmail.com wrote:

I am using RT 3.8.7 and I need to have one user able to fully administer
only one queue. Specifically, I am interested in that administrator being
able to create custom fields in one queue only (not globally) and I do not
want to give this user access for general system wide admin privledges. I
have given this user queue admin privledges and according to the informaton
I have found, he should now be able to have access. Still, at this point,
the Configuration menu option does not appear in this users menu.

Below I have included the links that lead me to believe this is possible.
Any help would be appritiated!!

http://kb.mit.edu/confluence/pages/viewpage.action?pageId=3908111
**
http://kb.mit.edu/confluence/display/ist/RT+Queue+Administrator’s+Guide
(Section: “Create a custom field for your queue”)

Thanks in advance!

–Mike

I am using RT 3.8.7 and I need to have one user able to fully administer only one queue.
Specifically, I am interested in that administrator being able to create custom fields in one
queue only (not globally) and I do not want to give this user access for general system wide
admin privledges. I have given this user queue admin privledges and according to the
informaton I have found, he should now be able to have access. Still, at this point, the
Configuration menu option does not appear in this users menu.

The Configuration link is controlled by ShowConfigTab

You have to grant that globally, but can then restrict their rights to
the Queue.

-kevin