Short of granting Requestor modifyticket, how can one cause the ticket to
reopen once mail is received if it is in the Stalled state. I don’t want
it to do it in dead or resolved, but in the stalled state I would like it
to go open if they reply. I was hacking around, but it appears _set may
not be something I can call from rt-mailgate?
Also, would the best way to auto-close stalled tickets open a certain
amount of time be a cronjob?
Jason
Jason Slagle - CCNP - CCDP
Network Administrator - Toledo Internet Access - Toledo Ohio
-
raistlin@tacorp.net - jslagle@toledolink.com - WHOIS JS10172
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