Counting responses using article x

RT Users
1

We are using RT 3.6.3

I’ve been looking at the database but have not yet been able to figure out a way to query for all tickets that used a particular article.

Is there any way to query for this, or does RT not track this in the DB?

Thanks!

– Michelle

2

We are using RT 3.6.3

I’ve been looking at the database but have not yet been able to figure out a way to query for
all tickets that used a particular article.

Is there any way to query for this, or does RT not track this in the DB?

I assume by article you’re also using RTFM
If you go to the article itself, it’ll have links back to every ticket
that used it, and you can build statistics using the Links table

-kevin