Counters Time of a Ticket in a certain Queue

RT Developers
1

Hello,
I need to know if its possible to reset the counter time of a ticket when
the change from a queue to another queue, keeping the time of the creation
of a ticket in a Global Counter Time. But have individual time counters of
individual queue’s. Waiting for a reply.

Best Regards,

Hugo Miguel Delgado
TvCabo Portugal
DRSIP - Direcção de Redes e Serviços IP
R. Tomás Ribeiro 2, sala 1.05
1050-229 Lisboa

Tel. 215002146
Email. hugo.delgado@netcabo.pt

2

Hello,

I need to know if its possible to reset the counter time of a ticket when
the change from a queue to another queue, keeping the time of the creation
of a ticket in a Global Counter Time. But have individual time counters of
individual queue’s. Waiting for a reply.

First, do not send html mail to mailing lists.

Second, we aren’t dentists. Include the appropriate information when
asking a question.
Request Tracker Wiki first section.

There are six different fields that keep track of time/date in a
ticket. Starts, Started, Last Contact, Due, Closed, and Updated as
well as others behind the scenes.

Explain your overall goal so that we may help.

Andy Harrison

3

Hello,
I need to know if its possible to reset the counter time of a ticket when
the change from a queue to another queue, keeping the time of the creation
of a ticket in a Global Counter Time. But have individual time counters of
individual queue�s. Waiting for a reply.

Best Regards,

You may be able to use Rt’s attributes to do this.

4

Or just get the time difference from the queue change transaction.

Regards,
Matt.

-----Original Message-----
From: rt-devel-bounces@lists.bestpractical.com [mailto:rt-devel-
bounces@lists.bestpractical.com] On Behalf Of Todd Chapman
Sent: Tuesday, March 08, 2005 10:45 PM
To: Hugo Miguel Gomes Delgado
Cc: rt-devel@lists.bestpractical.com
Subject: Re: [Rt-devel] Counters Time of a Ticket in a certain Queue

Hello,
I need to know if its possible to reset the counter time of a ticket
when
the change from a queue to another queue, keeping the time of the
creation
of a ticket in a Global Counter Time. But have individual time
counters