Couldn't load from the users database

RT Users
1

heya all.

I’m currently trying to convert my database from mysql to postgres , for
reasons of effeciencies lacking from mysql

Anyway, after dumping the data from mysql and importing it into postgres,
changing around the config file for rt2 to connect to postgres, I restart
apache and everything seems fine

I can log into the web interface and view current rts. I can do the same via
the cmdline…

However, then I try and send email to my queues I get the following error
returned.
Anyone have ideas on this?? Why wouldn’t it be able to load the users
database?

----- Transcript of session follows -----
Use of uninitialized value in split at /usr/local/lib/perl5/5.6.1/Cwd.pm
line 103.
Couldn’t load from the users database.
Can’t call method “fetchrow” on an undefined value at
/usr/local/lib/perl5/site_perl/5.6.1/DBIx/SearchBuilder/Handle.pm line 355,
line 26.
554 5.3.0 unknown mailer error 255

Matthew Watson
Development, Netspace Online Systems
mwatson@netspace.net.au

2

However, then I try and send email to my queues I get the following error
returned.
Anyone have ideas on this?? Why wouldn’t it be able to load the users
database?

----- Transcript of session follows -----
Use of uninitialized value in split at /usr/local/lib/perl5/5.6.1/Cwd.pm
line 103.
Couldn’t load from the users database.

You might want to turn on full logging on the PostgreSQL server for a
time. I suspect that you have an access problem between your mail and SQL
servers, which differs from your web and SQL servers.

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations