Update: I’m looking in the logs but not really seeing anything about the
reminders. However, I have now received emails from two different users
now stating they are seeing "Couldn’t find Ticket for reminder XXX. …"
Both users are claiming they had not set reminders up for these tickets.
Update: I’m looking in the logs but not really seeing anything about the
reminders. However, I have now received emails from two different users
now stating they are seeing “Couldn’t find Ticket for reminder XXX. …”
Both users are claiming they had not set reminders up for these tickets.
“Couldn’t find Ticket for reminder XXX” refers to a reminder with an
id of XXX, not that ticket (although reminders are tickets). Put XXX in
the simple search box and see what it’s a reminder for.
There are two open bugs about these more visible broken reminders:
http://issues.bestpractical.com/Ticket/Display.html?id=19530
http://issues.bestpractical.com/Ticket/Display.html?id=19535
Thomas