Hello all,
I tried again upgrading the db part and as you see no appearing errors.
Still we have errors when creating a ticket or assigning unassigned tickets
Thanks!
Fadel
–upgrade begins–
./sbin/rt-setup-database --action upgrade In order to create or update
your RT database, this script needs to connect to your Oracle instance on
x.x.x.x as rt Please specify that user’s database password below. If the
user has no database password, just press return.
Password:
Working with:
Type: Oracle
Host: x.x.x.x
Name: rtdb
User: rt
DBA: rt
Enter RT version you’re upgrading from: 3.6.4
Going to apply following upgrades:
-
3.7.1
-
3.7.3
-
3.7.10
-
3.7.15
-
3.7.19
-
3.7.81
-
3.7.82
-
3.7.85
-
3.7.86
-
3.7.87
-
3.8.0
-
3.8.1
-
3.8.2
-
3.8.3
-
3.8.4
-
3.8.6
Enter RT version if you want to stop upgrade at some point,
or leave it blank if you want apply above upgrades:
IT’S VERY IMPORTANT TO BACK UP BEFORE THIS STEP
Proceed [y/N]:y
Processing 3.7.1
Now inserting data
Processing 3.7.3
Now populating database schema.
Processing 3.7.10
Now inserting data
Processing 3.7.15
Now inserting data
Processing 3.7.19
Now inserting data
Added description to scrip #67
Added description to scrip #22
Added description to scrip #23
Added description to scrip #1
Added description to scrip #4
Added description to scrip #7
Added description to scrip #21
Processing 3.7.81
Now populating database schema.
Processing 3.7.82
Now inserting data
Processing 3.7.85
Now inserting data
Processing 3.7.86
Now inserting data
Processing 3.7.87
Now inserting data
Processing 3.8.0
Now inserting data
Processing 3.8.1
Now inserting data
Processing 3.8.2
Now inserting data
[Tue Nov 9 19:50:54 2010] [warning]: Going to add [OLD] prefix to all
temlates in approvals queue. If you never used approvals then you can delete
all these templates with [OLD] prefix. Leave new there may be you will want
to use approvals some time. (./etc/upgrade/3.8.2/content:3) [Tue Nov 9
19:50:56 2010] [warning]: IMPORTANT: We’re going to delete all scrips in
Approvals queue and save them in ‘rt-approvals-scrips-q3Mu’ file.
(./etc/upgrade/3.8.2/content:165)
Processing 3.8.3
Now inserting data
Processing 3.8.4
Now inserting data
Processing 3.8.6
Now inserting data
Done.
–upgrade ends–
Please note that the “rt-setup-database” script was executed from the RT
installation folder (NOT the installed folder in /opt/rt3)From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
Sent: October 27, 2010 3:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Couldn’t create a ticket group of type ‘Requestor’
Fadel,
You say you migrated the 3.6.4 database over. Did you run the UPGRADE to the
DataBase?
There are instructions on this in the README for the upgrade.
Kenn
LBNL