Correspondence problem

RT Users
1

I’ve recently installed rt 2.0, and almost everything is working fine.
Incoming mail is processed, and ends up in the appropriate queue, web
interface works, etc.

I just can’t get the ‘reply’ feature to actually send the mail. Sendmail is
properly configured on this server. I don’t see any debugging info in my
log directory which would point me to a solution for this. Anybody know of
any gotchas?

-Phil

p.s. read faq, email archives

2

Phil Oester wrote:

I just can’t get the ‘reply’ feature to actually send the mail. Sendmail is

Have you added a script to actually send the response when a reply event
occurs ?

HTH.

3

What scrips have you set up for your queues?On Mon, Jul 02, 2001 at 02:37:09PM -0700, Phil Oester wrote:

I’ve recently installed rt 2.0, and almost everything is working fine.
Incoming mail is processed, and ends up in the appropriate queue, web
interface works, etc.

I just can’t get the ‘reply’ feature to actually send the mail. Sendmail is
properly configured on this server. I don’t see any debugging info in my
log directory which would point me to a solution for this. Anybody know of
any gotchas?

-Phil

p.s. read faq, email archives

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is “resurrect five dead mailserver while so ripped
to the gills on mdma that you can’t focus on any given line of text for more
than 10 seconds continuously.”
-Nathan Mehl

4

When posting the original message, I had not, but about 5 minutes after
doing so, I figured that part out, and now have this:

OnCorrespond NotifyRequestors Correspondence
OnCreate AutoreplyToRequestors Autoreply

Now, at least, I get the following in the logfile:

RT::Transaction=HASH(0x8fc2704): Checking condition OnCorrespond…
RT::Transaction=HASH(0x8fc2704): Matches condition OnCorrespond…
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8fc2704): Prepared NotifyRequestors
RT::Action::Notify=HASH(0x8fcc068): No recipients found. Not sending.
RT::Transaction=HASH(0x8fc2704): Committed NotifyRequestors

But as you can see, it says no recipients, and doesn’t send anything.From: Teo de Hesselle [mailto:teo.dehesselle@uts.edu.au]
Sent: Monday, July 02, 2001 3:28 PM
To: Phil Oester
Cc: rt-users@fsck.com
Subject: Re: [rt-users] correspondence problem

Phil Oester wrote:

I just can’t get the ‘reply’ feature to actually send the mail. Sendmail
is

Have you added a script to actually send the response when a reply event
occurs ?

HTH.

5

I know this one will be in the faq when it gets updated (soon), but are you
taking into account that RT should never mail the person performing the
action? (It tries to be ‘smart’ aobut it)On Mon, Jul 02, 2001 at 03:38:06PM -0700, Phil Oester wrote:

When posting the original message, I had not, but about 5 minutes after
doing so, I figured that part out, and now have this:

OnCorrespond NotifyRequestors Correspondence
OnCreate AutoreplyToRequestors Autoreply

Now, at least, I get the following in the logfile:

RT::Transaction=HASH(0x8fc2704): Checking condition OnCorrespond…
RT::Transaction=HASH(0x8fc2704): Matches condition OnCorrespond…
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8fc2704): Prepared NotifyRequestors
RT::Action::Notify=HASH(0x8fcc068): No recipients found. Not sending.
RT::Transaction=HASH(0x8fc2704): Committed NotifyRequestors

But as you can see, it says no recipients, and doesn’t send anything.

-----Original Message-----
From: Teo de Hesselle [mailto:teo.dehesselle@uts.edu.au]
Sent: Monday, July 02, 2001 3:28 PM
To: Phil Oester
Cc: rt-users@fsck.com
Subject: Re: [rt-users] correspondence problem

Phil Oester wrote:

I just can’t get the ‘reply’ feature to actually send the mail. Sendmail
is

Have you added a script to actually send the response when a reply event
occurs ?

HTH.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.

6

Ok, turns out the mailer I was using to send tickets to the queue was
apparently sending bad header info, from which rt couldn’t figure out who
the requestor was. When I send from outlook, everything is perfect.

Thanks - Phil

p.s. the mailer is NetScanTools Pro 2000From: Jesse [mailto:jesse@fsck.com]
Sent: Monday, July 02, 2001 3:47 PM
To: Phil Oester
Cc: rt-users@fsck.com
Subject: Re: [rt-users] correspondence problem

I know this one will be in the faq when it gets updated (soon), but are you
taking into account that RT should never mail the person performing the
action? (It tries to be ‘smart’ aobut it)

When posting the original message, I had not, but about 5 minutes after
doing so, I figured that part out, and now have this:

OnCorrespond NotifyRequestors Correspondence
OnCreate AutoreplyToRequestors Autoreply

Now, at least, I get the following in the logfile:

RT::Transaction=HASH(0x8fc2704): Checking condition OnCorrespond…
RT::Transaction=HASH(0x8fc2704): Matches condition OnCorrespond…
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8fc2704): Prepared NotifyRequestors
RT::Action::Notify=HASH(0x8fcc068): No recipients found. Not sending.
RT::Transaction=HASH(0x8fc2704): Committed NotifyRequestors

But as you can see, it says no recipients, and doesn’t send anything.

-----Original Message-----
From: Teo de Hesselle [mailto:teo.dehesselle@uts.edu.au]
Sent: Monday, July 02, 2001 3:28 PM
To: Phil Oester
Cc: rt-users@fsck.com
Subject: Re: [rt-users] correspondence problem

Phil Oester wrote:

I just can’t get the ‘reply’ feature to actually send the mail.
Sendmail
is

Have you added a script to actually send the response when a reply event
occurs ?

HTH.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

Gur SOV jnagf gb znxr guvf fvt vyyrtny.

7

Ok, turns out the mailer I was using to send tickets to the queue was
apparently sending bad header info, from which rt couldn’t figure out who
the requestor was. When I send from outlook, everything is perfect.

Thanks - Phil

p.s. the mailer is NetScanTools Pro 2000From: Jesse [mailto:jesse@fsck.com]
Sent: Monday, July 02, 2001 3:38 PM
To: Phil Oester
Cc: rt-users@fsck.com
Subject: Re: [rt-users] correspondence problem

What scrips have you set up for your queues?

I’ve recently installed rt 2.0, and almost everything is working fine.
Incoming mail is processed, and ends up in the appropriate queue, web
interface works, etc.

I just can’t get the ‘reply’ feature to actually send the mail. Sendmail
is
properly configured on this server. I don’t see any debugging info in my
log directory which would point me to a solution for this. Anybody know
of
any gotchas?

-Phil

p.s. read faq, email archives

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is “resurrect five dead mailserver while so ripped
to the gills on mdma that you can’t focus on any given line of text for more
than 10 seconds continuously.”
-Nathan Mehl