I have a question to rt 1.3.6x
If someone sends an eMail to rt a Ticket gets created. Then if I try to
reply from within RT, the system says ‘correspondence sent’, but no eMail
is sent out.
Only if I set up a script with ‘OnCorrespondence’ … The user gets the
message via eMail; But then, if the user replies to that answer, he also
gets back the eMail he sent as correspondence notification, which ist
quite confusing for many users.
Is there a way that the Requestor gets a mail, the Ticket-Owner sends via
’Reply’ without also getting back his own mail?
Thx for any help
Ulrich Kiermayr Zentraler Informatikdienst der Universitaet Wien
Security Team Boltzmanngasse 5, A-1090 Vienna, Austria
eMail: email@example.com Tel: (+43 1) 4277 / 14104
Hotline: firstname.lastname@example.org Fax: (+43 1) 4277 / 9141
GPG Key fingerprint = BF0D 5749 4DC1 ED74 AB67 7180 105F 491D A8D7 64D8