Correspondence history accessible from template?

RT Users
1

I’d like to include the entire history of correspondence from/to the
requestor in the Resolved template. What is the variable name to access
this?

-jr

Josh Richards <jrichard@{ digitalwest.net, geekresearch.com, cubicle.net }>
Digital West Networks, Inc. - “Making Internet Business Better”
San Luis Obispo, CA - URL:http://www.digitalwest.net/ - ASN 14589

2

Josh Richards wrote:

I’d like to include the entire history of correspondence from/to the
requestor in the Resolved template. What is the variable name to access
this?

There isn’t one. :slight_smile: However, you may gain some enlightenment
from code posted by Bruce Campbell in

http://lists.fsck.com/pipermail/rt-users/2002-July/009118.html

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances