Have you check the queue specific templates? Maybe you are
having the default responsed overridden with an empty/no
KenOn Mon, Mar 01, 2010 at 01:32:40PM +0000, John Roman wrote:
I have a problem with email from a certain queue not getting sent. a
users corresponding to the ticket should accordingto global scripts have
a message sent to all cc’s and admincc’s, but alas this just isnt so.
ive tried sendmail, and sendmailpipe mailertypes to resolve this issue,
but it appears to be isolated to this one queue.
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