CorrespondAddress

RT Users
1

It’s not clear to me from reading the comments in config.pm what this
needs to be set to.

#$MailAlias is a generic alias to send mail to for any request
#already in a queue.

Um, what? Where’s $MailAlias? I don’t see it with a default value
anywhere.

#RT is designed such that any mail which already has a ticket-id associated
#with it will get to the right place automatically.

Okay…

#This is the default address that will be listed in

This is? What is… $MailAlias, $CorrespondAddress, or $CommentAddress ?

#From: and Reply-To: headers of mail tracked by RT unless overridden
#by a queue specific address

$CorrespondAddress='RT::CorrespondAddress.not.set';

No information about $CommentAddress?

$CommentAddress='RT::CommentAddress.not.set';

Any help would be good. I’m assuming that I want help@foo.com there.

2

It’s not clear to me from reading the comments in config.pm what this
needs to be set to.

#$MailAlias is a generic alias to send mail to for any request
#already in a queue.

That should read

RT is designed such that any mail which already has a ticket-id associated

with it will get to the right place automatically.

$CorrespondAddress and $CommentAddress are the default addresses

that will be listed in From: and Reply-To: headers of correspondence

and comment mail tracked by RT, unless overridden by a queue-specific

address.

Cheers,

-Rich

Rich Lafferty --------------±----------------------------------------------
Ottawa, Ontario, Canada | Save the Pacific Northwest Tree Octopus!
http://www.lafferty.ca/ | Save The Pacific Northwest Tree Octopus
rich@lafferty.ca -----------±----------------------------------------------