Correspond vs. comment when cfg'ing mail gateway

RT Users
1

Hey, I’m using RT 1.0.2 on Solaris 2.7. Works great… just put the
stripmime filter in place last night, too.

I’ve got a question about configuring the mail gateway. I’ve re-read the
README (included at the bottom) and i’ve also sent mail for %RT HELP to no
avail.

What exactly is the difference between the correspond and comment entries?
Right now I’ve got all my aliases set to correspond and people are
submitting requests and communicating fine. What happens under comment?

thanks,
larry

SETTING UP THE MAIL GATEWAY

An alias for the initial queue will need to be made in either your
global mail aliases file (if you are using NIS) or locally on your
machine.

Add the following line to /etc/aliases (or your local equivalent) :

    rt:     |"/path/to/lrt/bin/rt-mailgate general correspond"
                                                |          |
                               <<queue-name>----/          |
                                                           |
            <<correspond or comment depending on whether   |
             the mail shoud be resent to the requestor>---/
 "action" here will make this address only
  parse actions in the message without
  recording the message as a transaction
  of its own"

The RT Mail Gateway can be used to perform actions on requests.
For an explanation of how to use the Mail Gateway, send a message to
any RT alias with the command %RT HELP on a line by itself.

You’ll need an alias like the following for action requests:

    rt-action:      |"/path/to/rt/bin/rt-mailgate general action"
2

Comments won’t be forwarded to or visible by the requestor.On Fri, Jul 07, 2000 at 10:28:15AM -0400, Lawrence Lee wrote:

Hey, I’m using RT 1.0.2 on Solaris 2.7. Works great… just put the
stripmime filter in place last night, too.

I’ve got a question about configuring the mail gateway. I’ve re-read the
README (included at the bottom) and i’ve also sent mail for %RT HELP to no
avail.

What exactly is the difference between the correspond and comment entries?
Right now I’ve got all my aliases set to correspond and people are
submitting requests and communicating fine. What happens under comment?

thanks,
larry

SETTING UP THE MAIL GATEWAY

An alias for the initial queue will need to be made in either your
global mail aliases file (if you are using NIS) or locally on your
machine.

Add the following line to /etc/aliases (or your local equivalent) :

    rt:     |"/path/to/lrt/bin/rt-mailgate general correspond"
                                                |          |
                               <<queue-name>----/          |
                                                           |
            <<correspond or comment depending on whether   |
             the mail shoud be resent to the requestor>---/
 "action" here will make this address only
  parse actions in the message without
  recording the message as a transaction
  of its own"

The RT Mail Gateway can be used to perform actions on requests.
For an explanation of how to use the Mail Gateway, send a message to
any RT alias with the command %RT HELP on a line by itself.

You’ll need an alias like the following for action requests:

    rt-action:      |"/path/to/rt/bin/rt-mailgate general action"

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