Hey, I’m using RT 1.0.2 on Solaris 2.7. Works great… just put the
stripmime filter in place last night, too.
I’ve got a question about configuring the mail gateway. I’ve re-read the
README (included at the bottom) and i’ve also sent mail for %RT HELP to no
What exactly is the difference between the correspond and comment entries?
Right now I’ve got all my aliases set to correspond and people are
submitting requests and communicating fine. What happens under comment?
SETTING UP THE MAIL GATEWAY
An alias for the initial queue will need to be made in either your
global mail aliases file (if you are using NIS) or locally on your
Add the following line to /etc/aliases (or your local equivalent) :
rt: |"/path/to/lrt/bin/rt-mailgate general correspond" | | <<queue-name>----/ | | <<correspond or comment depending on whether | the mail shoud be resent to the requestor>---/ "action" here will make this address only parse actions in the message without recording the message as a transaction of its own"
The RT Mail Gateway can be used to perform actions on requests.
For an explanation of how to use the Mail Gateway, send a message to
any RT alias with the command %RT HELP on a line by itself.
You’ll need an alias like the following for action requests:
rt-action: |"/path/to/rt/bin/rt-mailgate general action"