Correspond script causing error

RT Users
1

I have put the following in a correspond template and now receive an
error in both the rt.log and also in sendmail. Any ideas?

Greetings,
An update has been made to the issue that you sent to support.
Your support issue will be updated to reflect the following:

{$Transaction->Content()}

Here is the error in the rt.log:

[Mon Oct 14 19:21:07 2002] [error]: error: couldn’t parse head;
error near:
Greetings,
An update has been made to the issue that you sent to support.
Your support issue will be updated to reflect the following:

and in my sendmail debug script:19178 >>>
19178 <<< error: couldn’t parse head; error near:
19178 <<< Greetings,
19178 <<< An update has been made to the issue that you sent to
support.
19178 <<< Your support issue will be updated to reflect the following:
19178 <<<
19178 <<< error: couldn’t parse head; error near:

Your mind is like a parachute. It must be open to be used effectively.

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2

Travis Zadikem wrote:

[Mon Oct 14 19:21:07 2002] [error]: error: couldn’t parse head;
error near:
Greetings,

Make sure you start your template with a blank line.
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

3

That worked wonderfully. Thanks!— Phil Homewood pdh@snapgear.com wrote:

Travis Zadikem wrote:

[Mon Oct 14 19:21:07 2002] [error]: error: couldn’t parse head;
error near:
Greetings,

Make sure you start your template with a blank line.

Phil Homewood, Systems Janitor, www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

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