Corres messages

Hi
Am I being dense…(Answers on a postcard to…)

I have installed 3.6.0 from FreeBSD ports and it works. Yay!

By default, when a message is sent to rt, a response is sent to the requestor and to the support users to alert them. Once the
ticket has been taken by a user, the emails seem to go to everybody except the owner.

My question is this.
Is it possible to have the messages sent only to the ticket owner and not everyone?

Martyn

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Adjust your global/scrips to how you want them …
Roy

Martyn Routley wrote:

Roy,

Once the user takes the ticket, he becomes the owner, so why would he 

want an e_mail telling him he took a ticket when he KNOWS he took a ticket?

Kenn
LBNL

Roy El-Hames wrote:

Might this be the NotifyActor variable, or am I mis-reading the question?

Martyn Routley wrote:

Hi
Am I being dense…(Answers on a postcard to…)

I have installed 3.6.0 from FreeBSD ports and it works. Yay!

By default, when a message is sent to rt, a response is sent to the requestor and to the support users to alert them. Once the
ticket has been taken by a user, the emails seem to go to everybody except the owner.

My question is this.
Is it possible to have the messages sent only to the ticket owner and not everyone?

Martyn


This message has been scanned for viruses and
dangerous content by the http://www.invictawiz.com
MailScanner, and is believed to be clean.


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Kenneth,
I think you meant Martyn, We do n’t have NotifyActor enabled, (I know
what I did so don’t need an email to tell me)… however as I understand
it, Martyn need NotifyActor enabled and should disable any scrips for
Owner change except for Notify Owner (if that make sense).
Roy

Kenneth Crocker wrote:

Kenneth,
I think you meant Martyn, We do n’t have NotifyActor enabled, (I know
what I did so don’t need an email to tell me)… however as I
understand it, Martyn need NotifyActor enabled and should disable any
scrips for Owner change except for Notify Owner (if that make sense).
Roy

Kenneth Crocker wrote:

Roy,

Once the user takes the ticket, he becomes the owner, so why

would he want an e_mail telling him he took a ticket when he KNOWS
he took a ticket?

Kenn
LBNL

Roy El-Hames wrote:

Adjust your global/scrips to how you want them …
Roy

Martyn Routley wrote:

Hi
Am I being dense…(Answers on a postcard to…)

I have installed 3.6.0 from FreeBSD ports and it works. Yay!

By default, when a message is sent to rt, a response is sent to the
requestor and to the support users to alert them. Once the ticket
has been taken by a user, the emails seem to go to everybody
except the owner.

My question is this.
Is it possible to have the messages sent only to the ticket owner
and not everyone?

Martyn

Hi

Yes, it was NotifyActor I was after.

Martyn Routley

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