We are in the process of changing our support procedures. We now have a
first line support team that will deal with all tickets rather than having
separate queues for each customer like we currently have.
I have two solutions in mind - either on the home page dashboard, how do we
modify this to show all the latest tickets?
Secondly, move or copy all tickets that come into RT into a new 1st line
Appreciate any help.
Thanks and kind regards
0870 242 6241