We would like to receive copies of our own updates to RT tickets.
In other words, right now, if I reply to an RT ticket via email or web, it
will send a copy to all other subscribers but myself. I’d also like to
receive a copy of what I had just sent.
I assume this is code changing logic (Removing the logic that checks to
see whether or not I am the originator of an update as it is notifying
subscribers of a ticket (I believe we are all listed as AdminCC’s)).
Is there a way to do this? Code change?
Per the RT Config file:
By default, RT doesn’t notify the person who performs an update, as
they
already know what they’ve done. If you’d like to change this
behaviour,
Set $NotifyActor to 1
Set($NotifyActor, 0);
Change the setting in your RT_SiteConfig.pm file NOT RT_Config.pm
Also, this is a great place to look for info:
Carbon60: Cloud Consulting - Services and Solutions Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Matt
Juszczak
Sent: Monday, November 26, 2007 3:25 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Copies of own messages
We would like to receive copies of our own updates to RT tickets.
In other words, right now, if I reply to an RT ticket via email or web,
it
will send a copy to all other subscribers but myself. I’d also like to
receive a copy of what I had just sent.
I assume this is code changing logic (Removing the logic that checks to
see whether or not I am the originator of an update as it is notifying
subscribers of a ticket (I believe we are all listed as AdminCC’s)).
Is there a way to do this? Code change?
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we’ll
take
up to 20 percent off the price. This sale won’t last long, so get in
touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We would like to receive copies of our own updates to RT tickets.
In other words, right now, if I reply to an RT ticket via email or web, it
will send a copy to all other subscribers but myself. I’d also like to
receive a copy of what I had just sent.
See the $NotifyActor config option in your RT_SiteConfig.pm file.
Currently this is a global option, but according to the RT wiki, a per
user notify preference is going into RT-3.7.
I assume this is code changing logic (Removing the logic that checks to
see whether or not I am the originator of an update as it is notifying
subscribers of a ticket (I believe we are all listed as AdminCC’s)).
Is there a way to do this? Code change?
The rt-users Archives
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
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