I have just installed RT with our ~20 people large helpdesk at SunSITE
Denmark. It works just fine, and have handled more than 20 requests in
the first hour. Great.
We have discovered two problems:
Our queue memebers get cookies to the web thingy based on their IP
adress, right? Now, some of our queue members goes through a bunch
of load-balancing proxies, so their IP adress changes constantly and
hence is denied access. Is there any easy solution to that problem?
Our local characters (æøå - yes, I hate them too, but they are
widely used!) is often transfered as Quoted Printable, and it works
well if the MIME-Version along with Content-Transfer-Encoding
headers was preserved, but RT seems to strip them when forwarding
Is any work going on in this direction, or should I start digging
myself? I use rt-1.1-CVS
Otherwise, that for the really nice product!