Sorry for the delay. Went on vacation and when I got back I had a list of a
zillion things to do and they were all emergencies. Like “which rush job do
you want me to rush ahead of which rush job?” kind of thing.
Anyway, attached is the perl program that we had written (I sure couldn’t do
it. I’m a perl dummy. Just ask Kevin or Ruslan) to convert a flat file (from
a legacy DB ticket system) into the RT system. Obviously, you will have
different fields, etc. but the logic should be helpful. Weused the RT API to
get the records into RT.
Hope this helps.
LBNLOn Thu, Aug 4, 2011 at 7:33 PM, Jason Ledford firstname.lastname@example.org wrote:
What database access do you have to those older tickets and what type of
database is it? Mine was a homebrew asp app with access db. I created a
page in asp that queried the db and wrote the page to look like the offline
tool. So I turned off all email notification and then ran through about
15000 tickets in the offline tool. I broke it up in 5000 chunks. I would
be happy to share what I created if it is helpful.****
From: email@example.com [mailto:
firstname.lastname@example.org] *On Behalf Of *Michael Steen
Sent: Thursday, August 04, 2011 6:12 PM
Subject: [rt-users] Convert Other Ticketing System DB to RT?****
I am wondering if anyone has successfully converted a database from another
ticketing system to RT. I found a thread from 2008 about OTRS (
http://www.gossamer-threads.com/lists/rt/users/81165) in which Jesse said
that most people abandon their former ticketing systems to start fresh with
In my case, I have about 1200 tickets that I would like to save currently
living in a Support Center ticketing system by Quality Unit. If anyone has
had success in converting a DB, and/or if there is any existing
documentation I haven’t found, please let me know. Also, if anyone has met
with failure attempting to do something like this, I would appreciate your
feedback, as well. I’d like to avoid wasted effort if it’s not worth it in
the long run.
2011 Training: http://bestpractical.com/services/training.html
RT HR Conversion pgm.txt (10.6 KB)