I have created a helpdesk_user2 with phpmyadmin on a remote MySQL 4.1.12
server (which is what I have to use).
I issue this command:
/opt/rt3/sbin/rt-setup-database --action init --dba helpdesk_user2
–prompt-for-dba-password
I get this:
[root@silicon sbin]# /opt/rt3/sbin/rt-setup-database --action init --dba
helpdesk_user2 --prompt-for-dba-password
In order to create a new database and grant RT access to that database,
this script needs to connect to your mysql instance on
internal.mysql.org as helpdesk_user2.
Please specify that user’s database password below. If the user has no
database
password, just press return.
Password: Now creating a database for RT.
Creating mysql database helpdesk2.
Now populating database schema.
Creating database schema.
schema sucessfully inserted
Now inserting database ACLs
DBD::mysql::st execute failed: Access denied for user
‘helpdesk_user2’@‘silicon.sys.org’ to database ‘helpdesk2’
at /opt/rt3/sbin/rt-setup-database line 337.
Problem with statement:
GRANT SELECT,INSERT,CREATE,INDEX,UPDATE,DELETE ON helpdesk2.* TO
helpdesk_user2@‘internal.mysql.org’ IDENTIFIED BY ‘db_password’;
Access denied for user ‘helpdesk_user2’@‘silicon.sys.org’ to database
‘helpdesk2’ at /opt/rt3/sbin/rt-setup-database line 338.
Does this block in RT_SiteConfig have anything to do with the problems I
am having?
{{{ Database Configuration
Database driver beeing used. Case matters
Valid types are “mysql”, “Oracle” and “Pg”
Set($DatabaseType , ‘mysql’);
The domain name of your database server
If you’re running mysql and it’s on localhost,
leave it blank for enhanced performance
Set($DatabaseHost , ‘internal.mysql.org’);
Set($DatabaseRTHost , ‘internal.mysql.org’);
The port that your database server is running on. Ignored unless it’s
a positive integer. It’s usually safe to leave this blank
Set($DatabasePort , ‘’);
#The name of the database user (inside the database)
Set($DatabaseUser , ‘helpdesk_user2’);
Password the DatabaseUser should use to access the database
Set($DatabasePassword , ‘db_password’);
The name of the RT’s database on your database server
Set($DatabaseName , ‘helpdesk2’);
What should this:
Set($DatabaseHost , ‘internal.mysql.org’);
Set($DatabaseRTHost , ‘internal.mysql.org’);
be set to?
I have read some documentation on RT’s site and it has said that you
don’t have to add a db_user. Is this true? I don’t think that would
work.
Tim