On my continued migration from ZenDesk I’ve come across something that
honestly I’ve not done with RT. Templates, Queues and app configuration, I
feel good with.
Something unique to my current workplace is the need for multiple domains
I know I can catch this downstream in a postfix server and write a filter
for it but I wanted to see if RT could do it.
I need to relay mail through their smtp system. Can you do that per
queue? Like I said, I can catch it downstream with postfix but something
in the app would just be cleaner.
Honestly, it’s been a while since I ran RT in the workplace and I had
forgotten how awesome these groups are.