Continued Migrations Questions -

On my continued migration from ZenDesk I’ve come across something that
honestly I’ve not done with RT. Templates, Queues and app configuration, I
feel good with.
Something unique to my current workplace is the need for multiple domains
email addresses.
I know I can catch this downstream in a postfix server and write a filter
for it but I wanted to see if RT could do it.

My domain is example.com
Queue 1 Email - support@example.com
Queue 2 Email - noc@example.com
Queue 3 Email - support@companyabc.com

I need to relay mail through their smtp system. Can you do that per
queue? Like I said, I can catch it downstream with postfix but something
in the app would just be cleaner.

Honestly, it’s been a while since I ran RT in the workplace and I had
forgotten how awesome these groups are.

Did you end up resolving this?

If I understand correctly, you want outgoing mail that has a different
domain in the From: address to be sent through the SMTP server belonging to
that domain (i.e. a remote SMTP server).

I don’t believe that’s possible within RT itself.On Thu, 23 Oct 2014 2:36 am Matt Wells matt.wells@mosaic451.com wrote:

On my continued migration from ZenDesk I’ve come across something that
honestly I’ve not done with RT. Templates, Queues and app configuration, I
feel good with.
Something unique to my current workplace is the need for multiple domains
email addresses.
I know I can catch this downstream in a postfix server and write a filter
for it but I wanted to see if RT could do it.

My domain is example.com
Queue 1 Email - support@example.com
Queue 2 Email - noc@example.com
Queue 3 Email - support@companyabc.com

I need to relay mail through their smtp system. Can you do that per
queue? Like I said, I can catch it downstream with postfix but something
in the app would just be cleaner.

Honestly, it’s been a while since I ran RT in the workplace and I had
forgotten how awesome these groups are.

RT Training November 4 & 5 Los Angeles
http://bestpractical.com/training

I’ve not completed it yet.

Matt Wells | Chief Systems Architect
Red Hat Certified Architect II- #110-000-353
GPG Public Key ID: 0x1438A3EB
Mosaic451
702.808.0424 (mobile)
877.799.2411 (S/NOC)
matt.wells@mosaic451.comOn Fri, Dec 12, 2014 at 8:16 PM, Alex Peters alex@peters.net wrote:

Did you end up resolving this?

If I understand correctly, you want outgoing mail that has a different
domain in the From: address to be sent through the SMTP server belonging to
that domain (i.e. a remote SMTP server).

I don’t believe that’s possible within RT itself.

On Thu, 23 Oct 2014 2:36 am Matt Wells matt.wells@mosaic451.com wrote:

On my continued migration from ZenDesk I’ve come across something that
honestly I’ve not done with RT. Templates, Queues and app configuration, I
feel good with.
Something unique to my current workplace is the need for multiple domains
email addresses.
I know I can catch this downstream in a postfix server and write a filter
for it but I wanted to see if RT could do it.

My domain is example.com
Queue 1 Email - support@example.com
Queue 2 Email - noc@example.com
Queue 3 Email - support@companyabc.com

I need to relay mail through their smtp system. Can you do that per
queue? Like I said, I can catch it downstream with postfix but something
in the app would just be cleaner.

Honestly, it’s been a while since I ran RT in the workplace and I had
forgotten how awesome these groups are.

RT Training November 4 & 5 Los Angeles
http://bestpractical.com/training