Constituency field error on fresh install of RTIR 3.2.0rc1 (was Re: RTIR 3.2.0rc1 Available for testing)

RTIR
1

RTIR 3.2.0rc1 is the first release candidate of RTIR compatible with RT
4.2.

It is only compatible with RT 4.2.7 and later and will refuse to install
on earlier versions of RT 4.2.

Hi Kevin,

After a completely fresh installation of rt-4.2.8 and then RT-IR-3.2.0rc1
but get an error when using --extension with rt-mailgate to create tickets
saying:

[13114] [Mon Oct 27 16:32:42 2014] [error]: Custom Field #1 has incorrect
LookupType ‘’ (/opt/rt4/sbin/…/lib/RT/CustomField.pm:1318)
Trace begun at /opt/rt4/sbin/…/lib/RT.pm line 302
Log::Dispatch::ANON(‘Log::Dispatch=HASH(0x7fcd31a65918)’, ‘Custom Field
#1 has incorrect LookupType ''’) called at
/opt/rt4/sbin/…/lib/RT/CustomField.pm line 1318
RT::CustomField::ObjectTypeFromLookupType(‘RT::CustomField=HASH(0x7fcd04187e30)’)
called at /opt/rt4/sbin/…/lib/RT/Ticket.pm line 475
RT::ticket::Create(‘RT::Ticket=HASH(0x7fcd04148108)’, ‘Subject’, ‘test 2
iweb’, ‘Cc’, ‘ARRAY(0x7fcd3447a520)’, ‘Requestor’, ‘ARRAY(0x7fcd3447a508)’,
‘Queue’, 4, ‘MIMEObj’, ‘MIME::Entity=HASH(0x7fcd04106590)’,
‘CustomField-1’, ‘IWEB’) called at
/opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 982
etc…

Landon Stewart :: lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932

2

Actually this happens even without using the --extension parameter with
rt-mailgate as well. Same exact error.On 27 October 2014 09:41, Landon Stewart lstewart@iweb.com wrote:

On 6 October 2014 14:13, Kevin Falcone falcone@bestpractical.com wrote:

RTIR 3.2.0rc1 is the first release candidate of RTIR compatible with RT
4.2.

It is only compatible with RT 4.2.7 and later and will refuse to install
on earlier versions of RT 4.2.

Hi Kevin,

After a completely fresh installation of rt-4.2.8 and then RT-IR-3.2.0rc1
but get an error when using --extension with rt-mailgate to create tickets
saying:

[13114] [Mon Oct 27 16:32:42 2014] [error]: Custom Field #1 has incorrect
LookupType ‘’ (/opt/rt4/sbin/…/lib/RT/CustomField.pm:1318)
Trace begun at /opt/rt4/sbin/…/lib/RT.pm line 302
Log::Dispatch::ANON(‘Log::Dispatch=HASH(0x7fcd31a65918)’, ‘Custom
Field #1 has incorrect LookupType ''’) called at
/opt/rt4/sbin/…/lib/RT/CustomField.pm line 1318
RT::CustomField::ObjectTypeFromLookupType(‘RT::CustomField=HASH(0x7fcd04187e30)’)
called at /opt/rt4/sbin/…/lib/RT/Ticket.pm line 475
RT::ticket::Create(‘RT::Ticket=HASH(0x7fcd04148108)’, ‘Subject’, ‘test 2
iweb’, ‘Cc’, ‘ARRAY(0x7fcd3447a520)’, ‘Requestor’, ‘ARRAY(0x7fcd3447a508)’,
‘Queue’, 4, ‘MIMEObj’, ‘MIME::Entity=HASH(0x7fcd04106590)’,
‘CustomField-1’, ‘IWEB’) called at
/opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 982
etc…

–
Landon Stewart :: lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932

Landon Stewart :: lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932

3

Incidentally if I select the “Type:” manually through RTIR’s web UI as
“Select one value” I still get the same error in the logs and no ticket is
created.On 27 October 2014 09:44, Landon Stewart lstewart@iweb.com wrote:

Actually this happens even without using the --extension parameter with
rt-mailgate as well. Same exact error.

On 27 October 2014 09:41, Landon Stewart lstewart@iweb.com wrote:

On 6 October 2014 14:13, Kevin Falcone falcone@bestpractical.com wrote:

RTIR 3.2.0rc1 is the first release candidate of RTIR compatible with RT
4.2.

It is only compatible with RT 4.2.7 and later and will refuse to install
on earlier versions of RT 4.2.

Hi Kevin,

After a completely fresh installation of rt-4.2.8 and then RT-IR-3.2.0rc1
but get an error when using --extension with rt-mailgate to create tickets
saying:

[13114] [Mon Oct 27 16:32:42 2014] [error]: Custom Field #1 has incorrect
LookupType ‘’ (/opt/rt4/sbin/…/lib/RT/CustomField.pm:1318)
Trace begun at /opt/rt4/sbin/…/lib/RT.pm line 302
Log::Dispatch::ANON(‘Log::Dispatch=HASH(0x7fcd31a65918)’, ‘Custom
Field #1 has incorrect LookupType ''’) called at
/opt/rt4/sbin/…/lib/RT/CustomField.pm line 1318
RT::CustomField::ObjectTypeFromLookupType(‘RT::CustomField=HASH(0x7fcd04187e30)’)
called at /opt/rt4/sbin/…/lib/RT/Ticket.pm line 475
RT::ticket::Create(‘RT::Ticket=HASH(0x7fcd04148108)’, ‘Subject’, ‘test 2
iweb’, ‘Cc’, ‘ARRAY(0x7fcd3447a520)’, ‘Requestor’, ‘ARRAY(0x7fcd3447a508)’,
‘Queue’, 4, ‘MIMEObj’, ‘MIME::Entity=HASH(0x7fcd04106590)’,
‘CustomField-1’, ‘IWEB’) called at
/opt/rt4/local/plugins/RT-IR/lib/RT/IR.pm line 982
etc…

–
Landon Stewart :: lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932

–
Landon Stewart :: lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932

Landon Stewart :: lstewart@iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932

4

After a completely fresh installation of rt-4.2.8 and then RT-IR-3.2.0rc1 but
get an error when using --extension with rt-mailgate to create tickets saying:

This was resolved in RT 4.2.9rc1 and RT-IR 3.2.0rc2 which was released
last week.

However, there are other issues that will be resolved in a forthcoming
rc3.

-kevin