I am little bit confused how Constituency work.
My goal is to send notifications to two seperate groups of people based on membership of group ‘Duty Team [Constituency]’ whenever new Incident Report is created.
- I created two Constituency groups via add_constituency script
- I added memebers to ‘Duty Team [Constituency]’ groups
- I created two new scrips:
OnCreate -> RTIR Set Constituency
OnCreate -> RTIR Set Constituency Group
- I placed these scrips before scrips OnCreate -> Notify Owner and AdminCcs
When new ticket is created, I see message “The RT System itself - AdminCc group DutyTeam [Constituency] added” but no notification is sent to members of this group.
It looks like that AdminCc group is not set at all, because in log file you can see:
Jun 3 06:45:09 rtir RT:  rt-4.2.11-3540-1433306709-474.2330-8-0@AXENTA #2330/19842 - Scrip 8 On Create Notify Owner and AdminCcs
Jun 3 06:45:09 rtir RT:  rt-4.2.11-3540-1433306709-474.2330-8-0@AXENTA No recipients found. Not sending.
It is fresh installation of RT-IR 3.2 (RT 4.2.11).
I will appreciate any help.