Connect Failed Access denied

RT Users
1

Hi all,

Im running RT 3.4.2 on Apache 1.3.31 with mod_perl 1.29 and MySQL
4.1.12. Anyway, Ive just about got everything going but ive run into
a snag with trying to connect to the database. I continuously get the
error below

[Wed Jul 6 11:32:05 2005] [error] Connect Failed Access denied for
user ‘rt_user’@‘localhost’ (using password: YES)\n at
/www/rt/lib/RT.pm line 168\n

Ive tried setting mysql to use old passwords to no avail. Any help
would be much appreciated.

-Juan

2

I added the --old-passwords option to mysql.server startup script and
that took care of it, as an fyi.

-JuanOn 7/6/05, Brookes, Iris Iris.Brookes@tdsecurities.com wrote:

I’m using Oracle.

Have you created any user account that works (besides the default root account)? If so, what type of account is/are they (priviledged or non-priviledged)?

Iris

-----Original Message-----
From: Juan Mas [mailto:juan.mas@gmail.com]
Sent: Wednesday, July 06, 2005 2:01 PM
To: Brookes, Iris
Subject: Re: [rt-users] Connect Failed Access denied

hrmm… i created a test acount which is setup the same as rt_user and
got the same effects from command line. If it’s a mysql problem,
would you be able to point me in the right direction maybe? Thanks.

-Juan

On 7/6/05, Brookes, Iris Iris.Brookes@tdsecurities.com wrote:

Note: RT creates 3 user accounts (RT_System, nobody, root) when you initial the db. You can only use the root account to login and create other user accounts.

Login as root, then create a test user account, then try logging in as the test user.

Iris

-----Original Message-----
From: Juan Mas [mailto:juan.mas@gmail.com]
Sent: Wednesday, July 06, 2005 12:45 PM
To: Brookes, Iris
Subject: Re: [rt-users] Connect Failed Access denied

Yes. I get the same error when I log in from command. I can log in
as root, but when I try it using rt_user rt_pass i get access denied
rt_user@localhost

Thanks.

-Juan

On 7/6/05, Brookes, Iris Iris.Brookes@tdsecurities.com wrote:

Have you tried logging into the db from command line directly?

Iris

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com]On Behalf Of Juan Mas
Sent: Wednesday, July 06, 2005 11:36 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Connect Failed Access denied

Hi all,

Im running RT 3.4.2 on Apache 1.3.31 with mod_perl 1.29 and MySQL
4.1.12. Anyway, Ive just about got everything going but ive run into
a snag with trying to connect to the database. I continuously get the
error below

[Wed Jul 6 11:32:05 2005] [error] Connect Failed Access denied for
user ‘rt_user’@‘localhost’ (using password: YES)\n at
/www/rt/lib/RT.pm line 168\n

Ive tried setting mysql to use old passwords to no avail. Any help
would be much appreciated.

–
-Juan

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

–
-Juan

–
-Juan

-Juan