Well looking in config.pm did solve my problem. I change the password in
MySQL to the one in config.pm and the installation completed with the only
complaint for /var/log/rt2 not existing. I created it and ran “make install”
again no errors.
This raises a question however. Should RT create all user/groups it needs
during the install process. I had to create rt_user manually and edit it’s
privileges as well, including the directory above that finally solved my
problem. Also the initial password I entered for rt_user should have been
saved at the very beginning.From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Boyko Dimitrov
Sent: Monday, April 01, 2002 1:45 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] Connect Failed Access denied for user
This is new install and I used all default values. The only modification I
had to do was to create rt_user in MySQL and give it privileges to RT2 (make
install would fail until I did so). Would replacing the current config.pm
(in /usr/local/rt2/etc) with the one unpacked in /tmp/rt-2-0-12/etc fix
this? Do I need to try reinstalling until no errors are reported, or is my
setup complete and this is just post install issue?
Thanks again.
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Ferguson, Kevin
Sent: Monday, April 01, 2002 12:08 PM
To: ‘Boyko Dimitrov’
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] Connect Failed Access denied for user
rt_user is the default username that RT uses for mysql. It looks
like you modified either this or its password in your original
RT config.pm file. The upgrade overwrites the config.pm file.
Reinstate your site customizations in the new config.pm.
-----Original Message-----
From: Boyko Dimitrov [mailto:bdimitrov@advantageds.com]
Sent: Monday, April 01, 2002 1:27 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Connect Failed Access denied for user
I got the following “error” at the end of my RT installation. Should I
assume that RT is installed correctly and the only problem is user
name/password with mysql? Is there something I should edit?
TIA.
Boyko
Congratulations. RT has been upgraded. You should now check-over
/usr/local/rt2/etc/config.pm for any necessary site customization.
Additionally,
you should update RT’s system database objects by running
/usr/local/rt2/etc/insertdata
where is the version of RT you’re upgrading from.
/usr/bin/perl /usr/local/rt2/etc/insertdata
DBI->connect(dbname=rt2;host=localhost) failed: Access denied
for user:
‘rt_user@localhost’ (Using password: YES) at
/usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Handle
.pm line 121
Connect Failed Access denied for user: ‘rt_user@localhost’
(Using password:
YES)
at /usr/local/rt2/lib/RT/Handle.pm line 43
*** Error code 255
Stop in /tmp/rt-2-0-12.
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