Confirming ticket created via email before it's put in the queue

RT Users
1

Hello,

is there any way (or maybe additional contrib patches available) to do
some sort of validation of incoming email, before the ticket is
actually created.

Ideally, some sort of auto reply with randomly generated string that
requestor need to click before ticket is submitted (or becomes open)
to RT.

Vlad

2

I think you can use external MTA extensions.On 11/4/05, Vlad marchenko@gmail.com wrote:

Hello,

is there any way (or maybe additional contrib patches available) to do
some sort of validation of incoming email, before the ticket is
actually created.

Ideally, some sort of auto reply with randomly generated string that
requestor need to click before ticket is submitted (or becomes open)
to RT.

–
Vlad

The rt-users Archives

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Best regards, Ruslan.

3

thanks. anything in particular you can suggest?

I think you can use external MTA extensions.

is there any way (or maybe additional contrib patches available) to do
some sort of validation of incoming email, before the ticket is
actually created.

Ideally, some sort of auto reply with randomly generated string that
requestor need to click before ticket is submitted (or becomes open)
to RT.

Vlad

4

http://www.google.com/search?q=sendmail+confirmation+plugins
http://directory.fsf.org/email/spam/sendmailconf.html

I didn’t use it, but anyway I think almost all MTAs has such plugin.
To use it more effective you have to write simple script that chacks
if user allready exist in RT database, or may be this plugins could
manage own whitelists.On 11/4/05, Vlad marchenko@gmail.com wrote:

thanks. anything in particular you can suggest?

I think you can use external MTA extensions.

is there any way (or maybe additional contrib patches available) to do
some sort of validation of incoming email, before the ticket is
actually created.

Ideally, some sort of auto reply with randomly generated string that
requestor need to click before ticket is submitted (or becomes open)
to RT.

–
Vlad

Best regards, Ruslan.