so, i used the examples on the docs to define SLA in siteconfig on 5.0.2… in doing so , it completely broke the website after restarting apache, giving a 500 error and no useful information in the service logs or journal. is there something wrong with the config on the docs?
#SLA configs
Set( %ServiceBusinessHours, (
'Default' => {
1 => { Name => 'Monday', Start => '8:00', End => '17:00' },
2 => { Name => 'Tuesday', Start => '8:00', End => '17:00' },
3 => { Name => 'Wednesday', Start => '8:00', End => '17:00' },
4 => { Name => 'Thursday', Start => '8:00', End => '17:00' },
5 => { Name => 'Friday', Start => '8:00', End => '12:00' },
holidays => [qw(01-01 12-24 12-25 12-31 7-4 11-24)],
},
);
Set( %ServiceAgreements, (
Default => 'standard',
Levels => {
'standard' => {
Resolve => { BusinessMinutes => 4*60 },
},
},
));