Configuring RT2

Don’t grant the user rights. Grant ‘everyone’ the right to 'see queue’
and ‘create tickets’ grant the user the right to ‘see tickets’ and ‘see history’.

Then create users without “Can be granted rights”

they’ll get shunted straight into /SelfService , the web ui for requestors.

    -jOn Wed, Jun 27, 2001 at 03:45:59PM +0200, Gerd Müller wrote:

:-). We want to give user only the right to open tickets, and to have a
look at their tickets. So we wanted to hide all admin users from them.
Gerd

-----Original Message-----
From: Jesse (E-mail) [mailto:jesse@fsck.com]
Sent: Mittwoch, 27. Juni 2001 15:43
To: Gerd Müller
Subject: Re: Configuring RT2

I’m not sure what your exact question is, but yes, you can grant
rights, either system rights or queue rights, to groups.

On Wed, Jun 27, 2001 at 03:41:50PM +0200, Gerd Müller wrote:

Hi Jesse,

we want some user not the all the other user, but we cant
get it worked.
Is it possible to define a group with this “rights”?

cu gerd


jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I have images of Marc in well worn combat fatigues, covered in mud,
sweat and blood, knife in one hand and PSION int he other, being
restrained by several other people, screaming “Let me at it!
Just let me at it!” Eichin standing calmly by with something
automated, milspec, and likely recoilless.
-xiphmont on opensource peer review

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

There are no supercomputer applications that are solvable that cannot be solved
in finite time using a fucking TRS-80 with approprite disk/tape drives. Zero.
-Tanj

I’m preparing to upgrade my installation from rt-1.0.7 to 2.0.0, and as I’m running testdeps -fix mysql it did the following:

CPAN.pm: Going to build G/GS/GSAR/MLDBM-2.00.tar.gz

Checking if your kit is complete…
Looks good
Writing Makefile for MLDBM
---- Dependencies detected during [G/GS/GSAR/MLDBM-2.00.tar.gz] -----
Data::Dumper
Running make test
Make had some problems, maybe interrupted? Won’t test
Running make install
Make had some problems, maybe interrupted? Won’t install
Running make for G/GS/GSAR/perl-5.6.1.tar.gz
Fetching with Net::FTP:
ftp://ftp-mirror.internap.com/pub/CPAN/authors/id/G/GS/GSAR/perl-5.6.1.tar.gz
^C
root@aster#

I’d rather not install 5.6.1 if I can avoid it. I tried manually running an interactive CPAN shell and installing Data::Dumper (the dependency above that caused the start of installing 5.6.1), and it tried to grab 5.6.1 again. Anyone have any ideas as to why this is occurring? I gather that Jesse got it working on a platform using 5.005_03 since the readme says it’s compatible…

I’m running FreeBSD 4.3, Perl 5.005_03 installed out of the ports.

TIA

Shane Allen opiate@superhero.org

RT works wiht 5.005_03…BUT…cpan likes to try to force you to upgrade
to current. I’d recommend installing the required modules by hand.

    -jOn Wed, Jun 27, 2001 at 09:21:37AM -0500, Shane Allen wrote:

I’m preparing to upgrade my installation from rt-1.0.7 to 2.0.0, and as I’m running testdeps -fix mysql it did the following:


CPAN.pm: Going to build G/GS/GSAR/MLDBM-2.00.tar.gz

Checking if your kit is complete…
Looks good
Writing Makefile for MLDBM
---- Dependencies detected during [G/GS/GSAR/MLDBM-2.00.tar.gz] -----
Data::Dumper
Running make test
Make had some problems, maybe interrupted? Won’t test
Running make install
Make had some problems, maybe interrupted? Won’t install
Running make for G/GS/GSAR/perl-5.6.1.tar.gz
Fetching with Net::FTP:
ftp://ftp-mirror.internap.com/pub/CPAN/authors/id/G/GS/GSAR/perl-5.6.1.tar.gz
^C
root@aster#

I’d rather not install 5.6.1 if I can avoid it. I tried manually running an interactive CPAN shell and installing Data::Dumper (the dependency above that caused the start of installing 5.6.1), and it tried to grab 5.6.1 again. Anyone have any ideas as to why this is occurring? I gather that Jesse got it working on a platform using 5.005_03 since the readme says it’s compatible…

I’m running FreeBSD 4.3, Perl 5.005_03 installed out of the ports.

TIA


Shane Allen opiate@superhero.org


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it’s not every day you meet up with an evil power
-M. Bulgakov

I ran into this early this morning (about 1:30am).
CPAN installed the 5.6.1. (it was 5.6.0-10a)
Drove me nuts, all of a sudden, modules that I knew were installed, were
no longer seen by the testdeps script. Beat on it for nearly 2 hours.
I’d install a module using cpan (which was now installing into 5.6.1)
and the 5.6.0 was being used to run testdeps.

Tis, ok, after some sleep, and typing perl -v <— what a useful command
a dozen times, it hit me what had happened. RT2 looks
beautiful. Beginning next Monday, we will move it public for our
customers to utilize.

S FeatherFrom: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Jesse
Sent: Wednesday, June 27, 2001 10:29 AM
To: Shane Allen
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] RT2 works with 5.005_03, right?

RT works wiht 5.005_03…BUT…cpan likes to try to force you to upgrade
to current. I’d recommend installing the required modules by hand.

    -j

I’m preparing to upgrade my installation from rt-1.0.7 to 2.0.0, and
as I’m running testdeps -fix mysql it did the following:


CPAN.pm: Going to build G/GS/GSAR/MLDBM-2.00.tar.gz

Checking if your kit is complete…
Looks good
Writing Makefile for MLDBM
---- Dependencies detected during [G/GS/GSAR/MLDBM-2.00.tar.gz] -----
Data::Dumper
Running make test
Make had some problems, maybe interrupted? Won’t test Running make
install
Make had some problems, maybe interrupted? Won’t install Running
make for G/GS/GSAR/perl-5.6.1.tar.gz Fetching with Net::FTP:

ftp://ftp-mirror.internap.com/pub/CPAN/authors/id/G/GS/GSAR/perl-5.6.1.t
ar.gz

^C
root@aster#

I’d rather not install 5.6.1 if I can avoid it. I tried manually
running an interactive CPAN shell and installing Data::Dumper (the
dependency above that caused the start of installing 5.6.1), and it
tried to grab 5.6.1 again. Anyone have any ideas as to why this is
occurring? I gather that Jesse got it working on a platform using
5.005_03 since the readme says it’s compatible…

I’m running FreeBSD 4.3, Perl 5.005_03 installed out of the ports.

TIA


Shane Allen opiate@superhero.org


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it’s not every day you meet up with an evil power
-M. Bulgakov

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

“Jesse (E-mail)” wrote:

Don’t grant the user rights. Grant ‘everyone’ the right to 'see queue’
and ‘create tickets’ grant the user the right to ‘see tickets’ and ‘see history’.

Problem is, in 2.0.0, ‘See Tickets’ and ‘See History’ are not an option…
I found ‘ShowTickets’,but don’t know if it is the same as ‘See Tickets’:
Or are these options fo users ‘without rights’ ?

-H.

Then create users without “Can be granted rights”

they’ll get shunted straight into /SelfService , the web ui for requestors.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Harald Wagener | Systemadministrator
FCB/Wilkens GmbH | Tel.:+49-40-2881-1252
An der Alster 42 | Fax.:+49-40-2881-1263
20099 Hamburg | http://www.fcb-wilkens.com

I mistyped. ShowTickets is what I meant.On Thu, Jun 28, 2001 at 10:30:24AM +0200, Harald Wagener wrote:

“Jesse (E-mail)” wrote:

Don’t grant the user rights. Grant ‘everyone’ the right to 'see queue’
and ‘create tickets’ grant the user the right to ‘see tickets’ and ‘see history’.

Problem is, in 2.0.0, ‘See Tickets’ and ‘See History’ are not an option…
I found ‘ShowTickets’,but don’t know if it is the same as ‘See Tickets’:
Or are these options fo users ‘without rights’ ?

-H.

Then create users without “Can be granted rights”

they’ll get shunted straight into /SelfService , the web ui for requestors.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


Harald Wagener | Systemadministrator
FCB/Wilkens GmbH | Tel.:+49-40-2881-1252
An der Alster 42 | Fax.:+49-40-2881-1263
20099 Hamburg | http://www.fcb-wilkens.com


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it’s not every day you meet up with an evil power
-M. Bulgakov

Can someone that has this working give me a tutorial?

I’ve gone in to both the global config and queue config’s and granted
Everyone:
CreateTicket
SeeQueue

Requestor:
ShowTicket
ShowTicketComments (I assume that’s what “See History” means Jessie?)

When I attempt to log in using an email address and empty password which I
assume is what “NO-PASSWORD” means from the importer? I just get “Your
username or password is incorrect”.

What assumption do I have wrong?

-----Original Message-----
From: Jesse [mailto:jesse@fsck.com]
Sent: Thursday, June 28, 2001 11:36 AM
To: Harald Wagener
Cc: rt-users@fsck.com
Subject: Re: [rt-users] Re: Configuring RT2

I mistyped. ShowTickets is what I meant.

“Jesse (E-mail)” wrote:

Don’t grant the user rights. Grant ‘everyone’ the right
to ‘see queue’

and ‘create tickets’ grant the user the right to ‘see
tickets’ and ‘see history’.

Problem is, in 2.0.0, ‘See Tickets’ and ‘See History’ are
not an option…
I found ‘ShowTickets’,but don’t know if it is the same as
’See Tickets’:
Or are these options fo users ‘without rights’ ?

-H.

Then create users without “Can be granted rights”

they’ll get shunted straight into /SelfService , the web
ui for requestors.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


Harald Wagener |
Systemadministrator
FCB/Wilkens GmbH |
Tel.:+49-40-2881-1252
An der Alster 42 |
Fax.:+49-40-2881-1263
20099 Hamburg |
http://www.fcb-wilkens.com


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it’s not every day you meet up with an evil power
-M. Bulgakov

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Can someone that has this working give me a tutorial?

I’ve gone in to both the global config and queue config’s and granted
Everyone:
CreateTicket
SeeQueue

Requestor:
ShowTicket
ShowTicketComments (I assume that’s what “See History” means Jessie?)

Actually, I was mistaken. you just want ShowTicket. ShowTicketHistory got
yanked.

When I attempt to log in using an email address and empty password which I
assume is what “NO-PASSWORD” means from the importer? I just get “Your
username or password is incorrect”.

NO-PASSWORD means that the account is locked. you’ll need to set the user’s
password with the admin ui. A future version of RT will support sending
users random passwords by email.

    -j

What assumption do I have wrong?

-----Original Message-----
From: Jesse [mailto:jesse@fsck.com]
Sent: Thursday, June 28, 2001 11:36 AM
To: Harald Wagener
Cc: rt-users@fsck.com
Subject: Re: [rt-users] Re: Configuring RT2

I mistyped. ShowTickets is what I meant.

“Jesse (E-mail)” wrote:

Don’t grant the user rights. Grant ‘everyone’ the right
to ‘see queue’

and ‘create tickets’ grant the user the right to ‘see
tickets’ and ‘see history’.

Problem is, in 2.0.0, ‘See Tickets’ and ‘See History’ are
not an option…
I found ‘ShowTickets’,but don’t know if it is the same as
’See Tickets’:
Or are these options fo users ‘without rights’ ?

-H.

Then create users without “Can be granted rights”

they’ll get shunted straight into /SelfService , the web
ui for requestors.


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


Harald Wagener |
Systemadministrator
FCB/Wilkens GmbH |
Tel.:+49-40-2881-1252
An der Alster 42 |
Fax.:+49-40-2881-1263
20099 Hamburg |
http://www.fcb-wilkens.com


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

After all, it’s not every day you meet up with an evil power
-M. Bulgakov


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

T’waS br|ll1G 4|||> 7#e sl1T#Y T0v3s D1|> gYR3 4nd Gimb@1 1|| 7#E //A83
all |/|1|/|53Y W3R3 d4 60r0GR0V3s @|||> |>4 M0MES wr47H oUTGR4b3.