Configuring MSMTP to send Mails RT 4.4.4

[mwicarly]

Hello
I have configure RT to create tickets using fetchmail and its working fine. I have installed and configured msmtp for sending mails from RT but it is not working. From logs this is what I get…

Mar 9 08:32:25 helpdesk RT[2320]: [2320] rt-4.4.4-2320-1583742745-459.35-5-0@example.com sent To: user1@example.com
Mar 9 08:33:29 helpdesk RT[2252]: [2252] rt-4.4.4-2252-1583742809-1524.34-3-0@example.com #34/519 - Scrip 3 On Correspond Notify Owner and AdminCcs
Mar 9 08:33:29 helpdesk RT[2252]: [2252] rt-4.4.4-2252-1583742809-1524.34-3-0@example.com No recipients found. Not sending.
Mar 9 08:33:29 helpdesk RT[2252]: [2252] rt-4.4.4-2252-1583742809-516.34-4-0@example.com #34/519 - Scrip 4 On Correspond Notify Other Recipients
Mar 9 08:33:29 helpdesk RTmailer[2348]: CALL /usr/local/bin/msmtp -nt -oi -t RETURNED 78
Mar 9 08:33:29 helpdesk RT[2252]: [2252] rt-4.4.4-2252-1583742809-516.34-4-0@example.com sent Cc: user2t@example.com

The logs show sent but the mail is not being recieved by the recipient. Any insights??

[knation]

@mwicarly

CALL /usr/local/bin/msmtp -nt -oi -t RETURNED 78

I believe the 78 means configuration issues, here I see a user said rights was the problem

Problems with msmtp

Hi, everyone! Just for the records, I solved the msmtp problem few weeks ago… The problem was with the permissions of “msmtprc” wich was setted up to 700. In ispite of being more “open” than 600, the msmtp executable demands that the file is NOT executable at all (at least at the current version). By the way, msmtp works just fine… Best Regards, Tiago2010/8/23 rtir-request@lists.bestpractical.com Send Rtir mailing list submissions to rtir@lists.bestpractical.com To subscribe or unsubs…

Solved. mstmp_wrapper.conf should be owned by exact user that RT runs as. Also access rights should be 600.

[mwicarly]

@knation Hello
changed the file permissions on msmtp_wrapper.conf, sent a mail reply from RT the “CALL /usr/local/bin/msmtp -nt -oi -t RETURNED 78” changed to “CALL /usr/local/bin/msmtp -nt -oi -t RETURNED 74” but still am not getting any mail on the sent inbox. What do code 74 mean?

[knation]

I have not used msmtp so I am not too familiar with it, I use sendmail/Postfix are you relaying your email to another email server?

[mwicarly]

Hey guys
On top of the configurations highlighted above, I solved the issue by changing the ownership of msmtp_wrapper (the script) and msmtp_wrapper.conf to “apache” webserver user.