I’ve got a brand new installation of RT 3.4.4 mostly running on Mac
OS X 10.4.3. The last thing is getting emails in and out. I added
the aliases as recommended in the manual installation wiki pages to /
etc/aliases (/postfix/aliases) and I ran the ‘newaliases’ command and
restarted the computer. When I run the command “echo ‘hello’ | mail -
s “Test subject” rt” as root from the command line I get a command
prompt back right away, no error message, but also no new ticket in
RT (what I’m assuming was supposed to happen). What did I miss? Is
there something to enable in each queue? I only have two queues in
the system right now, General and helpdesk. I was expecting the Test
Subject message to create a new ticket in the General queue based on
the alias and the test command.
I also haven’t seen any instructions to set up outgoing mail. I
assume that somewhere I need to tell my RT machine the name of my
real email server…
Sorry for the newbie questions and thanks again for any help, this
list is great!
P.S. the Manual Installation page on the wiki makes many references
to “Chapter 4: Adminning RT”, but my RT Essentials book chapter 4 is
Command Line Interface, and I don’t see any links to "Adminning RT"
anywhere. Sorry if this info doesn’t belong here, I’m new to wikis.