Configuring mail gateway Mac OS X

Hi list,

I’ve got a brand new installation of RT 3.4.4 mostly running on Mac
OS X 10.4.3. The last thing is getting emails in and out. I added
the aliases as recommended in the manual installation wiki pages to /
etc/aliases (/postfix/aliases) and I ran the ‘newaliases’ command and
restarted the computer. When I run the command “echo ‘hello’ | mail -
s “Test subject” rt” as root from the command line I get a command
prompt back right away, no error message, but also no new ticket in
RT (what I’m assuming was supposed to happen). What did I miss? Is
there something to enable in each queue? I only have two queues in
the system right now, General and helpdesk. I was expecting the Test
Subject message to create a new ticket in the General queue based on
the alias and the test command.

I also haven’t seen any instructions to set up outgoing mail. I
assume that somewhere I need to tell my RT machine the name of my
real email server…

Sorry for the newbie questions and thanks again for any help, this
list is great!

-Derek Cunningham

P.S. the Manual Installation page on the wiki makes many references
to “Chapter 4: Adminning RT”, but my RT Essentials book chapter 4 is
Command Line Interface, and I don’t see any links to "Adminning RT"
anywhere. Sorry if this info doesn’t belong here, I’m new to wikis.

Hi Derek,

You probably need to grant Group ‘Everyone’ the CreateTicket right on your queues. I can’t say for sure regarding the SMTP config, but I’d guess that RT uses a native SMTP library (Net::SMTP?), and doesn’t need any further configuration here.

FrankOn Thu, Dec 01, 2005 at 04:46:44PM -0500, Derek Cunningham wrote:

Hi list,

I’ve got a brand new installation of RT 3.4.4 mostly running on Mac
OS X 10.4.3. The last thing is getting emails in and out. I added
the aliases as recommended in the manual installation wiki pages to /
etc/aliases (/postfix/aliases) and I ran the ‘newaliases’ command and
restarted the computer. When I run the command “echo ‘hello’ | mail -
s “Test subject” rt” as root from the command line I get a command
prompt back right away, no error message, but also no new ticket in
RT (what I’m assuming was supposed to happen). What did I miss? Is
there something to enable in each queue? I only have two queues in
the system right now, General and helpdesk. I was expecting the Test
Subject message to create a new ticket in the General queue based on
the alias and the test command.

I also haven’t seen any instructions to set up outgoing mail. I
assume that somewhere I need to tell my RT machine the name of my
real email server…

Sorry for the newbie questions and thanks again for any help, this
list is great!

-Derek Cunningham

P.S. the Manual Installation page on the wiki makes many references
to “Chapter 4: Adminning RT”, but my RT Essentials book chapter 4 is
Command Line Interface, and I don’t see any links to "Adminning RT"
anywhere. Sorry if this info doesn’t belong here, I’m new to wikis.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Hi Frank,

Thanks, I hadn’t granted that right. I did it, and I still didn’t
get a ticket from that command. Is that the result I should expect?
It seems like there is something I need to do to activate postfix on
OS X that I’ve missed.

-DerekOn Dec 1, 2005, at 4:55 PM, Frank Pater wrote:

Hi Derek,

You probably need to grant Group ‘Everyone’ the CreateTicket right
on your queues. I can’t say for sure regarding the SMTP config, but
I’d guess that RT uses a native SMTP library (Net::SMTP?), and
doesn’t need any further configuration here.

Frank

On Thu, Dec 01, 2005 at 04:46:44PM -0500, Derek Cunningham wrote:

Hi list,

I’ve got a brand new installation of RT 3.4.4 mostly running on Mac
OS X 10.4.3. The last thing is getting emails in and out. I added
the aliases as recommended in the manual installation wiki pages to /
etc/aliases (/postfix/aliases) and I ran the ‘newaliases’ command and
restarted the computer. When I run the command “echo ‘hello’ |
mail -
s “Test subject” rt” as root from the command line I get a command
prompt back right away, no error message, but also no new ticket in
RT (what I’m assuming was supposed to happen). What did I miss? Is
there something to enable in each queue? I only have two queues in
the system right now, General and helpdesk. I was expecting the Test
Subject message to create a new ticket in the General queue based on
the alias and the test command.

I also haven’t seen any instructions to set up outgoing mail. I
assume that somewhere I need to tell my RT machine the name of my
real email server…

Sorry for the newbie questions and thanks again for any help, this
list is great!

-Derek Cunningham

P.S. the Manual Installation page on the wiki makes many references
to “Chapter 4: Adminning RT”, but my RT Essentials book chapter 4 is
Command Line Interface, and I don’t see any links to "Adminning RT"
anywhere. Sorry if this info doesn’t belong here, I’m new to wikis.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly
Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

Hi Derek,

I’m not too familiar with OSX, but a friend of mine pointed out that postfix is only configured to send outgoing mail by default. Info on configuring postfix to accept mail as well on 10.4 can be found here: http://www.macosxhints.com/article.php?story=20050504131428334&query=postfix .

Hope this helps.

FrankOn Thu, Dec 01, 2005 at 05:04:07PM -0500, Derek Cunningham wrote:

Hi Frank,

Thanks, I hadn’t granted that right. I did it, and I still didn’t
get a ticket from that command. Is that the result I should expect?
It seems like there is something I need to do to activate postfix on
OS X that I’ve missed.

-Derek

On Dec 1, 2005, at 4:55 PM, Frank Pater wrote:

Hi Derek,

You probably need to grant Group ‘Everyone’ the CreateTicket right
on your queues. I can’t say for sure regarding the SMTP config, but
I’d guess that RT uses a native SMTP library (Net::SMTP?), and
doesn’t need any further configuration here.

Frank

On Thu, Dec 01, 2005 at 04:46:44PM -0500, Derek Cunningham wrote:

Hi list,

I’ve got a brand new installation of RT 3.4.4 mostly running on Mac
OS X 10.4.3. The last thing is getting emails in and out. I added
the aliases as recommended in the manual installation wiki pages to /
etc/aliases (/postfix/aliases) and I ran the ‘newaliases’ command and
restarted the computer. When I run the command “echo ‘hello’ |
mail -
s “Test subject” rt” as root from the command line I get a command
prompt back right away, no error message, but also no new ticket in
RT (what I’m assuming was supposed to happen). What did I miss? Is
there something to enable in each queue? I only have two queues in
the system right now, General and helpdesk. I was expecting the Test
Subject message to create a new ticket in the General queue based on
the alias and the test command.

I also haven’t seen any instructions to set up outgoing mail. I
assume that somewhere I need to tell my RT machine the name of my
real email server…

Sorry for the newbie questions and thanks again for any help, this
list is great!

-Derek Cunningham

P.S. the Manual Installation page on the wiki makes many references
to “Chapter 4: Adminning RT”, but my RT Essentials book chapter 4 is
Command Line Interface, and I don’t see any links to "Adminning RT"
anywhere. Sorry if this info doesn’t belong here, I’m new to wikis.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly
Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html