I have configured new queue with ‘IT Support’ and configured want that any emails coming to firstname.lastname@example.org:email@example.com should be fetched into this new queue. The snapshot of the new queue:
So far, everything is running fine and emails are been received in the ‘general’ queue. Now what do I need to do in order to configure rt such that any emails coming to firstname.lastname@example.org:email@example.com comes in IT Support queue. As per few blogs they are saying to add in /etc/aliases . can you please suggest as what do I need to do - if I have to enter into the /etc/aliases then how my configuration will look like?
At the moment, /etc/aliases is:
Also, I have tried changing the -queue general to -queue ‘it support’ but it didn’t work. Infact this time the requestor is receiving a mailer demon error message.
Please suggest. Thanks
IT Infrastructure Manager
Synchronized Communications Ltd
Unit 5, Stonefield Way,
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London UK- HA4 0JS
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