Although not probably directly relevant to John’s question, and not
specifically an RT issue, if you are using SSL you should also set
the following in apache (at least 1.3.x versions, but I think applies
to 2.x versions as well)
SetEnvIf User-Agent “.MSIE.”
nokeepalive ssl-unclean-shutdown
downgrade-1.0 force-response-1.0
in the section for SSL enabled virtual host or similar location.
(see mod_ssl: F.A.Q.)
Apparently IE (up to at least version 6) has bugs (who’d imagine:)
related to SSL and HTTP keep-alive. Had an RT setup all ready for some
final beta testing before roll-out and my Windows beta testers found it
essentially unusable. Users would try to access pages and/or submit
forms and sometimes would work, but frequently would get “Page could not
be loaded” errors in IE.
Was several months (and only after seeing similar
behavior in another web app) before I stumbled across the above page.
(And unfortunately lost our “migration window” and still do not have RT
set up. Maybe in the next six months:)
Tom Payerle
Dept of Physics payerle@physics.umd.edu
University of Maryland (301) 405-6973
College Park, MD 20742-4111 Fax: (301) 314-9525