hello,
I would like to configure mailgate to convert emails to tickets .
for example this is the source of mail naoufal@mail.com.
how i can configure it to convert the email to ticket and assigne it to a queue ?
thanks
hello,
I would like to configure mailgate to convert emails to tickets .
for example this is the source of mail naoufal@mail.com.
how i can configure it to convert the email to ticket and assigne it to a queue ?
thanks
I would like to configure mailgate to convert emails to tickets .
for example this is the source of mail naoufal@mail.com.how i can configure it to convert the email to ticket and assigne it to a queue ?
You need to call the script rt-mailgate with inside the arguments you pass the queue name.
The way you going to call rt-mailgate depend on how you manage your email.
For example if you using sendmail, you can add in the alias something like
:0:
:0:
Don’t forget to change the
$RTAddressRegexp
inside your RT_SiteConfig to match the email_address_*
HTH
Can you give me the configuration step by step if it possible.
Thank you
Le 23/08/2017 à 10:59:00+0000, naoufal a écrit
[45] naoufalmeknaoui
August 23Can you give me the configuration step by step if it possible.
Well…without knowing your configuration it’s hard to help you.
For me it’s very simple :
1/ Put inside a file name
/usr/local/etc/procmail-rt
what I already write
2/ Put inside
/etc/mail/aliases.txt
something like
email_address_of_the_queue: /usr/local/sbin/procmail /usr/local/etc/procmailrc-rt
email_address_of_the_queue_for_comments: /usr/local/sbin/procmail /usr/local/etc/procmailrc-rt
3/ run
newaliases
That’s all.
Regards
thank you albert , for my case i use exim4 as mail server , and i have two queues named vulnerability and the second is incident .