Greetings!!
We are implementing RT (v. 3.6.5 on FC8), but there are some requests
the users are making about configuration. I’ve found some stuff on
rt3.fsck.com, and (unfortunately) not a lot on the RT Wiki. So, here are
my questions:
-
How do I resize widgets/objects?
I need to make things like textboxes and wikitext boxes much bigger
(height & width), and URL boxes wider. I’ve seen a few files under
html/Elements along EditCustom*, but no real hard numbers to change. -
Can the displayed description(s) on the page near the widgets be
removed (example: “Enter one value”) , and where is that file?I did a grep -r in html for a sample of one with no results.
-
Can the value of “-” be completely removed from combo boxes?
I’d like to set only the values I’ve added to be listed, and then set
the top entry as the default. -
How do you adjust the page layout beyond the simple up/down stuff in
the TicketCustomField menu?I’d like to re-arrange the placement to make the workflow a bit more
intuitive.
As always, I am thankful for any help or pointers.
…k
Kevin Freels
Director of Information Technology
Sendmail, Inc.
kfreels@sendmail.com 510/594.5572