We are implementing RT (v. 3.6.5 on FC8), but there are some requests
the users are making about configuration. I’ve found some stuff on
rt3.fsck.com, and (unfortunately) not a lot on the RT Wiki. So, here are
How do I resize widgets/objects?
I need to make things like textboxes and wikitext boxes much bigger
(height & width), and URL boxes wider. I’ve seen a few files under
html/Elements along EditCustom*, but no real hard numbers to change.
Can the displayed description(s) on the page near the widgets be
removed (example: “Enter one value”) , and where is that file?
I did a grep -r in html for a sample of one with no results.
Can the value of “-” be completely removed from combo boxes?
I’d like to set only the values I’ve added to be listed, and then set
the top entry as the default.
How do you adjust the page layout beyond the simple up/down stuff in
the TicketCustomField menu?
I’d like to re-arrange the placement to make the workflow a bit more
As always, I am thankful for any help or pointers.
Director of Information Technology