Config options for HideEmptyValues plugin?

RT Users
1

We have the RT::Extension::CustomField::HideEmptyValues installed. But now one of my departments would like their queue to display CustomFields with empty values.

Is it possible to control which Queues or CustomFields that plugin applies to?

2

Looking at the code for RT::Extension::CustomField::HideEmptyValues it appears to mostly just be callbacks for MassageCustomFields on /Elements/ShowCustomFields and /m/ticket/show (for the old mobile clients UI). I’ve not used it myself, but I suspect you could tweak the Callback file to have something like:

return if($object->RecordType eq 'Ticket' && 
          $object->QueueObj->Name eq 'Name of Queue to Ignore');

after the existing return checking that there is an object and it has an id.