Could someone provide some assistance on the following:
I have a custom field called Severity with values of 1,2,and 3. If
severity is 3 is selected I need RT to send an email to a group email
address. Levels 1 & 2 should only send the standard email. I have
almost no perl experience and no idea how to write a scrip. Please
assist if you can.
Hi Kevin,
a good starting point for all kind of scripting is the rt wiki (
http://wiki.bestpractical.com) and if you look for some special
scrips/templates, have a closer look onto:
Contributions - Request Tracker Wiki
What you are looking for is something similar to:
http://wiki.bestpractical.com/view/OnCustomFieldValueChange
Condition: CustomConditionSnippets - Request Tracker Wiki
Action: SendEmailAction - Request Tracker Wiki
Template: EmailGroup - Request Tracker Wiki
I have also zero perl knowledge, but most of my problems are fixed with the
help of the wiki content.
Torsten2008/11/11 Kevin Rhodes gobombers@comcast.net
Could someone provide some assistance on the following:
I have a custom field called Severity with values of 1,2,and 3. If
severity is 3 is selected I need RT to send an email to a group email
address. Levels 1 & 2 should only send the standard email. I have
almost no perl experience and no idea how to write a scrip. Please
assist if you can.
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
MFG
Torsten Brumm