Conditional ticket help please

Could someone provide some assistance on the following:

I have a custom field called Severity with values of 1,2,and 3. If
severity is 3 is selected I need RT to send an email to a group email
address. Levels 1 & 2 should only send the standard email. I have
almost no perl experience and no idea how to write a scrip. Please
assist if you can.

Hi Kevin,
a good starting point for all kind of scripting is the rt wiki (
http://wiki.bestpractical.com) and if you look for some special
scrips/templates, have a closer look onto:
http://wiki.bestpractical.com/view/Contributions

What you are looking for is something similar to:
http://wiki.bestpractical.com/view/OnCustomFieldValueChange

Condition: http://wiki.bestpractical.com/view/OnCustomFieldValueChange
Action: http://wiki.bestpractical.com/view/SendEmailAction
Template: http://wiki.bestpractical.com/view/EmailGroup

I have also zero perl knowledge, but most of my problems are fixed with the
help of the wiki content.

Torsten2008/11/11 Kevin Rhodes gobombers@comcast.net

Could someone provide some assistance on the following:

I have a custom field called Severity with values of 1,2,and 3. If
severity is 3 is selected I need RT to send an email to a group email
address. Levels 1 & 2 should only send the standard email. I have
almost no perl experience and no idea how to write a scrip. Please
assist if you can.


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Torsten Brumm

http://www.torsten-brumm.de