Conditional Approval Request Issue

RT 3.4.1 MySQL 4.1

I’ve created three related queues:


A user enter his request for approval of an outage into the testOutages queue.

Based upon a custom field Division, an approval request is created in one of the
testApprovals queues.

All works well, with one MAJOR exception. — not one, but 10 approval messages
go out to the selected queue; all for the same testOutage request ticket.

Has anyone seen this issue?

Ennis McCaffrey

Time Warner Cable
Digital Network Engineer

1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136

(920) 831-9220 Office
(920) 378-0416 Cell