We have created an interface between RT and Daptiv. Reason, We use Daptiv
for very large projects and upper, upper management likes to see
projections, etc. that RT doesn’t provide. Soooo, I wrote a daily interface
(cron-SQL) that takes the time worked from all RT ticket transactions for
tickets with a Custom Field identifying the Daptiv Project ID and creates a
record to be sent to Daptiv. Our Web connection to Daptiv is via cloud, but
they have a batch interface that they allow customer’s to use for a fee
(DUH). That’s how we do it.
LBNLOn Thu, Mar 10, 2011 at 4:04 AM, Raed El-Hames < Raed.El-Hames@daisygroupplc.com> wrote:
1- I have my RT talking to another RT bidirectional using REST
2- It also talks to a windows based ticketing system via web services (soap
on my RT end and .net service at the destination) – The soap interface is
something I’ve done here and very customised to our needs
3- It also talks to another couple of ticketing systems via email.
So you take your pick of whatever method of comms you like, as I understand
it Mantis have built in soap support , so you can build your own soap client
from RT etc.
From: firstname.lastname@example.org [mailto:rt-users-
email@example.com] On Behalf Of bastien_
Sent: 10 March 2011 10:40
Subject: [rt-users] Communication between RT and other ticketing systems
I’m interested in implementing RT and before starting I would like to
if someone would care to share some ideas or experiences in linking RT
some other ticketing systems.
In this case I would need to be able to send some tickets from RT to a
I was not able to find my answer online, any idea or link to
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