I’m trying to figure out a way to add comments to the email that’s sent to
notify a requestor that a ticket was resolved. It’s currently using the
default
“According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.”
but is there anyway to add the text of the comment that was set when the
ticket was actually resolved with this message also?
Have you played around with the build in scrips? Creat a Template with the
answer you need and a scrip with the
ACTION: ON RESOLVE
CONDITION: NOTIFY REQUESTOR
TEMPLATE: Choose the one you have created.
Have you played around with the build in scrips? Creat a
Template with the answer you need and a scrip with the
ACTION: ON RESOLVE
CONDITION: NOTIFY REQUESTOR
TEMPLATE: Choose the one you have created.
I’m trying to figure out a way to add comments to the email that’s
sent to notify a requestor that a ticket was resolved.
It’s currently using the default
“According to our records, your request has been resolved.
If you have
any further questions or concerns, please respond to this message.”
but is there anyway to add the text of the comment that was
set when
the ticket was actually resolved with this message also?