Comments going via correspond email address

RT Users
1

Hi,
I am having a configuration challenge for a new queue. I will confess I’ve been using RT for more than 10 years with a single queue and can’t remember how I originally set this up.

In RT_SiteConfig.pm I have

Set($CorrespondAddress, 'correspond@tracker-software.support');
Set($CommentAddress, 'comment@tracker-software.support');

Yet in the GUI there is an option to set a different address for each queue. For my new queue (SP) I have this set in /Admin/Queues/Modify.html

Reply Address: correspond-sp@tracker-software.support - (If left blank, will default to correspond@tracker-software.support)	
Comment Address: comment-sp@tracker-software.support - (If left blank, will default to comment@tracker-software.support)

For some reason both replies and comments for this queue are using correspond-sp@tracker-software.support

Where does this get set may I ask? I set the scrip to use:

Condition: On Create
Action: Notify AdminCcs as Comment

Any suggestions what I missed?

2

Any chance you set the reply to address on the scrip template?

3

Brilliant,

I had put that in there when I meant to refer to the ticket URL. Just kept reading past it…

Thank you knation!