Comments disappearing

RT Users
1

Hi,

I have a weird problem on one of my RT2 installations.

When I make a COMMENT on a ticket, I got a message back saying it’s been
recorded, and yet it’s nowhere to be found.

A reply or correspondence does exactly what it’s supposed to do.

Any ideas?

2

At 12:01 PM 11/4/2002 -0600, John Goerzen wrote:

Hi,

I have a weird problem on one of my RT2 installations.

When I make a COMMENT on a ticket, I got a message back saying it’s been
recorded, and yet it’s nowhere to be found.

A reply or correspondence does exactly what it’s supposed to do.

Any ideas?

Log in as root and check your permissions. Be sure the group that your in
has the permission ShowTicketComments. (If you use individual permissions,
then just check your own rights)

3

I have a weird problem on one of my RT2 installations.

When I make a COMMENT on a ticket, I got a message back saying it’s been
recorded, and yet it’s nowhere to be found.

Unfortunately, the RT API doesn’t have a specific method for looking under
the sofa…

By ‘nowhere to be found’, are you meaning that you cannot retrieve the
comment through the RT CLI or web interface? (rather odd)

Or, are you meaning that when you make a comment, it doesn’t send any mail
to anyone? (relevant Scrips not set up)

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security