When a user comments on a ticket from the GUI, the from address in the email is rt@webdomain.com. For some reason it’s not rt-comment@webdomain.com like the default settings say it should.
Below is from RT_SiteConfig.pm, and attached is a screenshot of the config from one of the Queues I’m testing
:Set($CorrespondAddress, “rt”);
Set($CommentAddress, “rt-comment”);
In the ticket history can you confirm that the transaction says a comment was made and not a reply? What is the “from” header for that transactions outgoing email?
I can confirm in the ticket that it’s a comment.
The from header says from “rt@webdomain” and reply-to “rt@webdomain.com”
Oh can you try setting your config values to the full email address, ie:
Set($CorrespondAddress, 'rt@example.com');
Set($CommentAddress, 'rt-comment@example.com');
And restarting RT
What version of RT? I am testing on 4.4
I’m currently using rt-4.4.4.
Thats strange, with the example config I posted above I can see an outgoing reply email having these headers:
Reply-To: rt-comment@example.com
From: "Enoch Root" <rt-comment@example.com>
And a comment:
From: "Enoch Root" <rt-comment@example.com>
Reply-To: rt-comment@example.com
So your correspondence (reply) is coming from the configured comment address? That’s the opposite of the original problem but seems a bit odd still.
Sorry that’s a typo, my reply and comment addresses are correct. I meant to show that the config were applying correctly
Both corresponds and comments come from the correspond address.