Comments come "From:" Correspondence address, not Comment address

RT Users
1

Howdy!

The subject pretty much says it all; our comments since 2.0.9 have
always been “From:” the correspondence address. This is probably
something I’ve misconfigured, but I can’t find it. I’ve checked the
WebRT configuration (which shows them correctly).

I’ve worked around it by adding:

…to the template, which causes replies to those emails to enter
through the comment alias, solving the problem. However, any comment
entered from WebRT comes “From:” the correspondence address.

Has anyone else seen this one?

Thanks!

–j, with gun aimed firmly at foot.
Jim Meyer, Geek At Large purp@wildbrain.com

2

Jim Meyer wrote:

The subject pretty much says it all; our comments since 2.0.9 have
always been “From:” the correspondence address. This is probably
something I’ve misconfigured, but I can’t find it. I’ve checked the
WebRT configuration (which shows them correctly).

Your “OnComment” scrip is a “Notify” instead of a “NotifyAsComment”.

3

Jim Meyer wrote:

The subject pretty much says it all; our comments since 2.0.9 have
always been “From:” the correspondence address. This is probably
something I’ve misconfigured, but I can’t find it. I’ve checked the
WebRT configuration (which shows them correctly).

Your “OnComment” scrip is a “Notify” instead of a “NotifyAsComment”.

It’s always the details that get you.

Thanks very much!

–j
Jim Meyer, Geek At Large purp@wildbrain.com