Comments causing 'Page cannot be displayed' error in IE6

RT Users
1

Hi there,

Updating a ticket with a comment intermittently causes a ‘Page cannot
be displayed’ error in Internet Explorer. This causes the updated info
to be lost.

There is no error logged in the Apache log. Similar errors not yet
encountered in Firefox and Opera.

Any ideas?

Apache 1.3 + FastCGI
RT 3.4.2
Perl 5.6.1

Regards,

Brendan Arnold

2

Apache 1.3 + FastCGI
RT 3.4.2
Perl 5.6.1

I think you might have gotten the perl version wrong. There’s no way RT
3.4 should work on Perl 5.6. (And you might want to try coming up to RT
3.4.5 to see if your intermittent IE-only error’s been sorted out.)

3

Yes you are right, it is the perl binary in /usr/local/bin that is
referred to in the shebang line at the top of mason_handler.fcgi, this
is version 5.8.5, I assumed it was /usr/bin/perl that was used.

I suspect the intermittent IE error is caused by one of two reasons,

Apache is sending encrypted content via TLS 1.0 and IE by default does
not accept this. I have enabled TLS 1.0 and so far this seems to work,
although it could just be that the error has not cropped up yet.

The other thing I noticed is that in most web-forms the script is
referred to root relative (i.e. action=“/rt/Ticket/Create.html”)
whereas the Update form is purely relative (i.e.
action=“Update.html”). Would this make a difference?

I am reluctant to upgrade since I don’t want to to risk data loss,
settings loss etc.

Regards,

BrendanOn 2/27/06, Jesse Vincent jesse@bestpractical.com wrote:

Apache 1.3 + FastCGI
RT 3.4.2
Perl 5.6.1

I think you might have gotten the perl version wrong. There’s no way RT
3.4 should work on Perl 5.6. (And you might want to try coming up to RT
3.4.5 to see if your intermittent IE-only error’s been sorted out.)