Comments being rejected by email?

RT Users
1

I am using RT

Can someone help me figure where I can fix this:

I can send an email to the RT system and it creates a ticket and sends
an Autoreply.

Then when I email back a comment and I include the ticket ID as
indicated in the Autoreply email message I can an email back and the
only message I get back is “permission denied”

In the /var/log/messages log I get the following error:

vottrt1 RT: Permission Denied
(/usr/local/rt3/lib/RT/Interface/Email.pm:796)

Thanks!

2

I meant to say I am using RT 3.4.2 on Fedora Core 3From: Labonte, Phil
Sent: Tuesday, June 21, 2005 5:10 PM
To: rt-users@lists.bestpractical.com
Subject: Comments being rejected by email?

I am using RT

Can someone help me figure where I can fix this:

I can send an email to the RT system and it creates a ticket and sends
an Autoreply.

Then when I email back a comment and I include the ticket ID as
indicated in the Autoreply email message I can an email back and the
only message I get back is “permission denied”

In the /var/log/messages log I get the following error:

vottrt1 RT: Permission Denied
(/usr/local/rt3/lib/RT/Interface/Email.pm:796)

Thanks!

3

It sounds like the user was already created in RT, and doesn’t
have his “let this user access RT” box checked. Does this happen with new
users, or just one particular “old” user?On Tue, 21 Jun 2005, Labonte, Phil wrote:

I can send an email to the RT system and it creates a ticket and sends
an Autoreply.

Then when I email back a comment and I include the ticket ID as
indicated in the Autoreply email message I can an email back and the
only message I get back is “permission denied”

4

I think I had this same problem. I gave ReplyToTicket access to everyone,
and it worked fine

Andrew Xenides
System Administrator
EscapeNet
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew@staff.esc.net.au
W: http://www.esc.net.au

5

That worked. Thanks!

I guess this is one of the differences from the previous versions of RT?From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Andrew
Xenides
Sent: Wednesday, June 22, 2005 12:12 AM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Comments being rejected by email?

I think I had this same problem. I gave ReplyToTicket access to
everyone,
and it worked fine

Andrew Xenides
System Administrator
EscapeNet
465 South Road
Keswick SA 5035
T: (08) 8292 5200
F: (08) 8292 5299
E: andrew@staff.esc.net.au
W: http://www.esc.net.au

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of Jon Daley
Sent: Wednesday, 22 June 2005 1:15 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Comments being rejected by email?

It sounds like the user was already created in RT, and doesn’t
have his “let this user access RT” box checked. Does this
happen with new
users, or just one particular “old” user?

I can send an email to the RT system and it creates a
ticket and sends
an Autoreply.

Then when I email back a comment and I include the ticket ID as
indicated in the Autoreply email message I can an email back and the
only message I get back is “permission denied”

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