After a new ticket is create (by mail), RT send a mail to the requester and
to the watcher of the queue.
I would like to known how the watcher can put a comment to this ticket
using the mail ?
When the watcher reply to the RT mail, this mail is a ï¿½correspondï¿½. How can
the watcher make just a comment (don’t send to the requester).
Actually I’ve two address :
one to do by procmail something like /usr/bin/rt-mailgate --queue general --action correspond --url .... and another /usr/bin/rt-mailgate --queue general --action comment --url ...
so when I want to put a comment I change the ï¿½To:ï¿½ field in my mail.
Is there any more simple way to do that ?
SIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Tï¿½lï¿½phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
Mer 3 fï¿½v 2010 21:25:41 CET