in rt_users_guide.html the following is said:
— snip —
"The most common way to comment or reply to a message is to use email.
To comment, simply reply to an RT message or create a new
the following string in the subject:
[RequestTracker #<request id>] To reply, simply reply to the message and Cc: the requestor."
— snip —
However - it does not work for me. I think that the rt_users_guide.html
assumes a non standard setup. I have installed rt the way it is
described in the documentation. In my aliases I forward mail to the
rt-errors: “|/usr/local/rt/bin/rt-mailgate errors correspond”
I could add another alias which uses “comment” and change the address of
the queue in admin-webrt to the “comment-only”-alias and it would work,
but the way it is described in the users guide is much better.
How can I configure rt to behave as described in the users guide??? (or
is the users guide out of date??)