Comment or corresponedence size limit

Hi,

i haven’t found the answer in the documentation and even in mailing
lists, so please don’t tell me RTFM :slight_smile: Or point me WHERE to find it,
thanx :slight_smile:

Now my question: what is the size limit of Comment or Correspondence?

When i posted a huge Comment (copy and paste from cca 15 pages
document), RT did an attachement from it and placed a link (Download
(untitled) 15,9k) instead of text. It’s a good feature, but i want to
know, what is the limit - e.g. comments (correspondences) larger than 5k
will be transferred into links?

running RT 2.0.15

thanks

David Svejda
mailto: david.svejda@i.cz

Roughly 12k, There’s a constant in html/Ticket/Elements/ShowTransaction,
iirc. I’d welcome a patch to move that to the config file.On Tue, Jul 08, 2003 at 04:40:55PM +0200, David Svejda wrote:

Hi,

i haven’t found the answer in the documentation and even in mailing
lists, so please don’t tell me RTFM :slight_smile: Or point me WHERE to find it,
thanx :slight_smile:

Now my question: what is the size limit of Comment or Correspondence?

When i posted a huge Comment (copy and paste from cca 15 pages
document), RT did an attachement from it and placed a link (Download
(untitled) 15,9k) instead of text. It’s a good feature, but i want to
know, what is the limit - e.g. comments (correspondences) larger than 5k
will be transferred into links?

running RT 2.0.15

thanks

David Svejda
mailto: david.svejda@i.cz


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Jesse Vincent wrote:

Roughly 12k, There’s a constant in html/Ticket/Elements/ShowTransaction,
iirc. I’d welcome a patch to move that to the config file.

Attached, and submitted as [fsck.com #3042].
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances

fsck3042.patch (1.53 KB)